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Business Profile

Gravel

RSC Materials

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/26/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered seasoned split firewood on Wednesday the 21 2022 the was was delivered I had previously paid in advance a week before delivery 360+360+50 delivery fee plus another 3% surcharge for using my credit card
    I gave the rep 150 cash and the reminder on my card the wood was delivered it wasn't until I looked at the wood and there were a ton of limbs and verysrge uncut unsplit wood logs I called the RSC and made a complaint I later spoke to Mike the Manager we were to meet in Friday he was a no show so I called on Saturday I was at my job and left so I can meet them at my home on my way home I got a call indicating Mike and his colleagues would not be able to meet me but you wait for the owner to call well I waited and waited but no call I finally called RSC letting them know I left my job to meet with them I finally got an unknown number call from Mike stated he spoke with the owner and the owner said if I was not happy with the wood for me to take it back I have no truck nor money to rent a truck this is Thier problem they delivered a bad batch of firewood and they should of came to meet me like they said $841.43 is alot of money I feel this company should have been able to fix this I did not pay for limsi and huge logs I paid for split and seasoned firewood

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