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Business Profile

Health Insurance

Molina Healthcare of New Mexico

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Molina Healthcare of New Mexico's headquarters and its corporate-owned locations. To view all corporate locations, see

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Molina Healthcare of New Mexico has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my "medical loss ratio " MLR Rebate Check from Molina Healthcare of New Mexico. I was told they were mailed out in August 2023. I called the customer service number several times and I am told that they have no idea what I'm talking about. I am referred to the website to message Molina but I am unable to message - possible a website glitch ?

      Business Response

      Date: 02/27/2023

      Thank you for sending over compliant ID ******** submitted by Ms. ******.

       

      As of Thursday 2/23/2023 our local Team has been in contact with Ms. ****** related to her complaint and is having her MLR check resent ASAP. We have entered this as a formal grievance per state rules to ensure this is properly tracked by law. Please note that grievances by law are allowed 30 days from receipt to be resolved, in which a resolution letter is issued to the submitter. Although we expect this matter to resolve sooner we currently do not have a formal resolution letter available.

       

      Ms. *****, per her last phone call with Molina, expressed satisfaction that the issue is being worked on and did not have further questions at this time.

       

      Please let us know if you have any further questions related to this matter or what else will be needed to close out this matter with the Bureau. Also, if possible, please send any future issues from your office via email so we may promptly assist you or anyone needing assistance. Please feel free to email anyone on my Team included on this email including me. Please note that at this time mail sent via **** does take some time to reach us as we work remotely.  

       

      We sincerely appreciate you bringing this matter to our attention as we continually seek to improve the services we provide to our Members.

       

      Thank you again for your guidance and understanding.

       

      ****

    Molina Healthcare of New Mexico is NOT a BBB Accredited Business.

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