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Business Profile

Hearing Assistive Devices

Sandia Hearing Aid Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Sandia Hearing Aid Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sandia Hearing Aid Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought hearing aids from them but they did not work well and I had some pain upon their installation. (See the attached for further details.)

      Business Response

      Date: 01/17/2025

      We regret that we were unable to resolve the customer care and hearing aid fitting issues to the patient's satisfaction. As customer satisfaction is our top priority, we will issue a refund as requested. We sincerely apologize for any inconvenience caused and appreciate the feedback, which will help us improve our services in the future.

      Customer Answer

      Date: 02/10/2025

      My account has still not been credited as promised by Sandia. 

      Business Response

      Date: 02/17/2025

      Subject: Response to Refund Inquiry

      Dear BBB Representative/****** ********,

      We have processed the refund on February 7, 2025, to the original form of payment, Discover card ending in ****. Please allow a few business days for the transaction to reflect on the account, depending on the card issuer’s processing time.

      If you have any further questions or require additional assistance, please let us know.

      ***** ***** ***

      Regional Clinic Manager

      Sandia Hearing Aid Centers

    Sandia Hearing Aid Center is NOT a BBB Accredited Business.

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