Complaints

This profile includes complaints for All-out Plumbing & Mechanical, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

All-out Plumbing & Mechanical, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  All-out Plumbing & Mechanical, LLC

  Albuquerque, NM 87114-1065

• 

  All-out Plumbing & Mechanical, LLC

  PO Box 10097 Albuquerque, NM 87184-0097

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached

  This complaint is against the All-Out Plumbing and Mechanical LLC, located at *** ******** **** **. for the installation of a water heater that is not compatible for manufactured home application and the damage of my drywall without proper restoration.
  
  This complaint includes:
  
  1. Heater is at least 11 yrs old and was described in the job invoice as brand new, and was asserted as new by the service staff at the time of installation.
  
  2. This heater is not compatible with the existing manufactured home set up. A Direct vent for manufactured home applications should have been installed.
  
  3. T N P was not connected until the handyman told me (owner of the household) it is a necessary safety set up. so I called the company and was finally connected. Almost a year had passed.
  
  4. Heater is not coded or inspected at the time of installing, and was never inspected by the authority.
  
  5. Calcium deposits found on top of the heater due to leak and continue to build up over the time.
  
  6. During the installation of the water line, the All-Out staff cut holes cut on my wall and the company told me that they don't know how to do drywalls. I have to hire a drywall expert to patch them up now.
  
  This incompatibility was confirmed by different plumbers, my handyman, **** ******** ******** *** ******* and their subcontractors. Such business practice is not just deceptive, but potentially endanger the client's safety since it is a gas furnace and thus may have health related consequences.
  
  I Hereby, request reimbursements from All-Out Plumbing and mechanical to compensate the cost that had been paid to **** ******** ******** *** ******* for the replacement of a new compatible gas heater and the repair of the drywall.
  
  These reimbursements include:
  A. Water heater installed by **** ******** ******** *** ******* cost $2596.50. Already paid.
  B. Drywall repair $540.94
  
  Total reimbursement is $3137.44
  
  I do not want to have further contact with ALI-Out Plumbing and Mechanical due to distrust. I am an elderly person and have no knowledge of plumbing. It was with good faith that the job will be professional and honestly done. However, it turned out to be otherwise.

  Customer Answer

  Date: 10/19/2023

  I would like to be reimbursed for the installation cost of the water heater and for the water heater.