Complaints

This profile includes complaints for Premier Hospital Supply, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Premier Hospital Supply, Inc. has 2 locations, listed below.

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  Premier Hospital Supply, Inc.

  5326 Pan American East Fwy NE Albuquerque, NM 87109-2306

• 

  Premier Hospital Supply, Inc.

  PO Box 93725 Albuquerque, NM 87199-3725

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first received equipment, the company lied to me regarding my co-pay, telling me there would be no payment required from me at all. Then they started sending me invoices, and when I complained they insisted that they had disclosed the payment amounts -- which they had NOT. I paid them -- reluctantly -- and have completed ALL payments, and now they're continuing to send me invoices which I DO NOT OWE. Their customer service is atrocious, and they care about nothing except profit.

  Business Response

  Date: 02/03/2023

  At the time Ms ****** received the equipment we provided to her, her insurance benefits were explained that her insurance plan covers 100% of claim with a monthly $20.00 copay. It was printed on the invoice she signed and took a copy of with her. Her insurance company policy states that her equipment is paid over a 13 month rental which would have a $20.00 copay due each month.  Multiple emails were exchanged explaining the benefits every time patient received a statement.

  Her insurance was billed and paid according to the benefits she has. She was told she should call her insurance company so they can clarify her benefits. In addition, explanation of benefits were sent by her insurance company showing the $20.00 copay, patient portion due. The patients rental fee ended 9/2022 I have credited a balance of $37.28 on the patients account and we have mutually stopped further shipments of anything further to Ms. ******.

  There was not "Lying" or "only caring about profit". We billed a prescribed item to meet the need of the patient. We billed the item at a contracted price to her insurance company and collected the fees according to the patient's plan.  We explained the patient co-pay numerous times.

  I am sorry the patient felt as though we conducted ourselves in a manner of deceit, but we processed her account according to her insurance plans term. 

   

  Customer Answer

  Date: 02/06/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I stand by my complaint. This company is deceitful and deliberately misleads customers. 
  
  
  
  
  
  Regards,
  
  
  
  ****** ****** 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]