Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 5th 2024 I paid a testing fee of $199 to this company after being awarded a "scholarship" for an IT certificate program. It was not made clear anywhere this "scholarship" was only good for one specific certificate and that the certificate was practically worthless for anything. After weeks of emailing, because they have no phone number to call, all I get is the same reply over and over again about their strict no refund policy. The more I deal with them, the more I am convinced they are not a reputable business or even based in the US. I didn't research them first because they were on a recommended list from my university They have basically stolen my money since I paid them with certain expectations as to what I was getting and they were not clear on what they were providing with the "scholarship". After a little digging I discovered that they have numerous complaints against them for similar issues. This is a scam and they do not deserve a B+ rating from the BBB.

  Business Response

  Date: 03/05/2024

  Not a Public Message Please:
  

  Hello, I have been corresponding with *** *******. EC-Council executed his refund within 24 hours of his and my correspondence. He said he was willing to withdraw his complaint but he looked at the original complaint and it doesn't give him an option to withdraw it. He said when he hears from you, he will let you know that his situation is resolved and he would withdraw the complaint.

  
  ****

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  After filing my complaint here one of their senior managers contacted me and resolved my issue very fast. I am happy with that result, but I wish I had not had to go to such lengths for resolution. My Sincere thanks to *** ***** for his swift action on my behalf.

  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at 09:30 EST on 2/9/2024 to email from Ec Council totaling $59.35 and it stated that I would receive login information shortly. Which as of 14:00 EST I had received absolutely nothing from EC Council. So I contacted them directly and they stated they could find nothing and wanted to reach out to their support team. Spoke to ***** ******* and you can see the emails for his request for a refund. However with the track record of EC Council not having any record of said transaction nor knowing anything about their own products and sales I contacted my credit card company (**** *******) and opened a dispute with them as well. Upon speaking with the credit card company they could see the transaction and stated it was approved according to representative *****. She advised me that I had to contact **** ******* back in 3-5 days after the charged cleared. Which I will do and also will be contacting Federal Trade Commission to file complaint/dispute for false advertisement against EC Council.

  Business Response

  Date: 02/14/2024

  Dear Customer, we are sorry your experience did not live up to our standards. We understand there has been difficulty in activating your account. As such, we are issuing a full refund for your purchase. We apologize for any inconvenience this may have caused and hope in the future we have a chance to earn your business back.
  

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  I applied for CCT scholarship in EC council and paid almost a month ago. However, the voucher issued to me didn’t work as it gave me the error message, “Invalid or expired voucher”. I raised a ticket #****** which was resolved after 3 weeks. I was very frustrated at that time and hence proceeded with other options which cost me money. I do not want to proceed further with EC council learning and I would like a refund please as I never used the scholarship. I didn’t even started my learning as these guys take tooooo long time to respond to even small issues. I do not want this type of frustration any more. Due to my current financial situation, this issue is creating a mental pressure on me. I have asked them to cancel my scholarship and provide me with refund asap. However not received a response at all even after sending so many emails to them.
  
  As I mentioned earlier, this issue is giving me both financial and mental pressure. I have also attached my receipt for your reference.

  Customer Answer

  Date: 12/05/2023

  Hi,
  
  I want to let you know that my complaint 
  #******** has been resolved. Thank you so much to EC council and BBB.

  Customer Answer

  Date: 12/06/2023

  Hey,
  
  All of a sudden, the refund was taken out of my credit card account. So the issue is still not resolved.

  Customer Answer

  Date: 12/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The organization claims I did not pay membership fees for 2 years, and canceled my certification. They continue to send harassing emails. I have attached the payment receipts. They claim they track payments only through "email used" which is a very bad practice because emails always change. If one uses a work email and leaves that job, they will stop using that email. They never read the emails and content but continue to send generic emails.

  Customer Answer

  Date: 11/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel my Codered subscription for months. Every month I continue to get charged $14.99. I have reached out to customer support (request *******). The subscription still has not been cancelled. I would appreciate any assistance the BBB could give to get this resolved.

  Business Response

  Date: 10/27/2023

  Hello I can confirm that this refund was given on 10/18. The platform works like ******* in that access to the content is charged monthly. The complaint mentioned that the complainant had been requesting the refund for months, but the platform team tracked the first request to October 14th which was 4 days prior to this complaint. Since the timelines don't line up I reached out to the complainant to see if another email address was used and also to obtain his correspondence history so I could use it to verify the complaint and better utilize this situation as an opportunity to show our customer support teams where there is room for improvement, but as of this response, I have not received a reply to my email, but nevertheless, I apologized for the inconvenience and I understand he is under no obligation to reply.

• Initial Complaint

  Date:05/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For numerous months now I have been trying to cancel my subscription to codedred. Despite numerous attempts to cancel I have not been abled too. I have sent numerous emails to which I have received no response. Today I was sent a link to a hub where I think I was able to cancel my subscription, but I am not sure. I am furious that I have been forced to pay 60 dollars for services that I have been requesting to have canceled. I would like confirmation that my account has been closed and a refund from my first request for account closure until the most recent billing statement.

  Customer Answer

  Date: 08/01/2023

  The issue has been resolved, thank you for all your support.