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Business Profile

Insurance Services Office

CCMSI Albuquerque

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for CCMSI Albuquerque's headquarters and its corporate-owned locations. To view all corporate locations, see

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CCMSI Albuquerque has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 26, 2023 I filled a claim with CCMSI regarding loss of good due to negligence from poor equipment management. In CCMSI response dated 03/17/2023 they indicated my power outage was due to "trees/branches to be blown onto *** equipment". Which is a thousand percent a lie. when I attempted to resolve my concerns with CCMSI I specifically indicated that our outage was only impacting 6 homes when all other surrounding homes had power and there were no blown transformers, down powerlines or down electrical polls and explained it had to do with faulty equipment. I request a full report from *** which CCMSI should have done in there review and *** contradicts CCMSI representative ***** ***** claim. *** confirmed the power outage to 6 homes while others had power for miles was due to failed leads and not caused by trees or branches as ***** claimed in her response.

      Business Response

      Date: 05/05/2023

      After receiving the complaint,
      CCMSI has launched a thorough investigation into the claim and its contents.
      The claim was originally denied with the cause as trees in the line. When the
      claimant contested the denial, the adjuster (*****) asked him to send her the
      documentation he said he had indicating that the outage was not due to trees.
      She did receive that documentation and reviewed it.  As a result, it
      appears that the outage for this individual was not due to trees, but due to
      failed leads. However, this does not change the trajectory of the claim. Thus,
      the claim remains denied at this time as failed leads are considered equipment
      failure/breakdown. CCMSI hopes that this additional information is helpful to
      the claimant. 

      Customer Answer

      Date: 05/08/2023

      Complaint: ********

      I am rejecting this response because *** has taken no reasonability for the lack of maintaining there equipment.

      Regards,

      ***** *********
       

      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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