Complaints

This profile includes complaints for Superior Investigations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Superior Investigations, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Superior Investigations, LLC

  400 Gold Ave SW Ste 260 Albuquerque, NM 87102

  
• 

  Superior Investigations, LLC

  6565 Americas Pkwy NE Ste 200 Albuquerque, NM 87110-8172

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to investigate the unexplained death of my son ***** I gave them 500 retainer with 500 more to follow. the told me someone would talk to police about my son's demise. (See attached.)

  

  Business Response

  Date: 12/26/2024

  Dear Better Business Bureau,

  I spoke with an agent at BBB and the Agent directed me to send an email to re-open the complaint ID: ********. We appreciate you bringing this matter to our attention. We would like to address the complaint from ******* ******** regarding her dissatisfaction with the investigative services we provided concerning the death of her son.

   

  Service Overview and Efforts Made

  Our agency undertook the investigation with empathy for *** ********** loss, despite the challenges inherent in such sensitive cases. Two of our agents were dedicated to her case, which explains her communication with multiple individuals as we sought to gather comprehensive information. We made significant efforts to uncover details that *** ******** felt were lacking in the police reports, but we understand that she was not satisfied with the findings regarding her son's death.

   

  Clarification on Service Limitations

  It is essential to clarify that, as outlined in our service agreement, we cannot guarantee specific outcomes in investigations. We informed *** ******** both in person and through our agreement that while we strive to provide thorough investigations, results can vary based on numerous factors beyond our control.

   

  Cost and Time Considerations

  *** ******** paid $1,000 for our services, which is a fraction of the typical cost for such investigations, generally priced around $4,000. This reduced fee was offered out of compassion for her situation. Our office is based in Albuquerque, and we traveled approximately five hours round trip to **** to conduct the investigation, which was factored into the time and resources allocated to her case. Most investigations require extensive time to establish a foundation and gather facts. In this instance, travel time consumed half of the 10 hours covered by her payment, leaving limited hours for actual investigative work at the site. Our hourly rate is $100; thus, we utilized *** ********** payment accordingly.

   

  Communication and Conclusion

  Throughout the process, we maintained open lines of communication with *** ********. Unfortunately, due to time constraints and obstacles encountered while working with authorities, we had to conclude our efforts without achieving all desired outcomes. We genuinely sympathize with *** ********** situation and regret any distress this has caused her. We hope this response clarifies our position and the context surrounding our services.

  Thank you for your understanding.

   

   

  Investigation Summary

   

  On October 4th, 2023, we received the case from ******* ********* On October 25th we attempted make phone contact with **** **, the **** ***** *******, and any local security companies with information on **** ********* We were unable to speak with ******* ****** ******* the responding officer, because he was in training. We called **** ** another 5 times between October and December. On December 13th, 2023, we travelled to **** **** ************ We spoke to **** ****** ********; they confirmed that the company had overseen security at the *** *** ****** Their duties included perimeter checks to look for signs of break in. They stated that they could not give us any info on whether **** had been employed with them at any point.  We spoke with the other security companies locally by phone while in town, and none of them were able to give any information on *****

   

  Stop into the **** police department where they informed me that the reason that it had taken so long to find his body was due to the placement of the body, and there were trees in the way blocking it. They did not regularly enter the property; they did sporadic checks on the perimeter fence due to previous break-ins.  While there we also spoke with the new owner of the *** *** ****** They were currently doing renovations, but he let us go see where the body had been found. Due to the renovations, the trees that had previously been blocking a clear view from the entrance of the *** *** ***** were no longer there. He hadn’t heard anything about ***** other than that he had been homeless at the time of his death.

   

  We then spoke with *** **** in person at the **** ***** *******; where they informed us that he had met **** only once and that he had spoken with him about getting a job and potentially accessing ** ********. Unfortunately, he never spoke to or saw **** again after that. He did reach out to his contact at the ** who informed him that it appeared that **** had a criminal history that involved illegal drugs. He also stated that he had never seen **** with drugs or alcohol, but that the combination of drugs found in ****** system was a very common one for users.  

   

  We will communicate with ******* ******** on where we stand with her case.   

   

   

   

  Regards,

  Client Services