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Business Profile

Mail Box Rental

UPS Store #0105

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to UPS Store #0105, 933 San Mateo Blvd NE, Albuquerque, NM 87108 on August 2, 2024 to ship a very important box with full of contents that was worth$500 plus dollars. I was charged: Next Day Residential --155.48Saturday Delivery.  17.25Fuel Surcharge.  29.36CMS Processing Fee. .22 TOTAL 202.31THE package should have arrived in Arlington Texas on Saturday, August 3 by 12 noon.The recipient did not receive the package until Tuesday, August 6, in the evening.  The majority of the product was destroyed as there should have been 9 jars, only 5 were received in a different packing because 4 of the items were broken.   I came into the store on August 20, 2024 to file a claim.  I was told to file the claim there, sign it and i would receive an email regarding the status of the claim. After 10 minutes, I returned to the store and asked for a copy of the claim and the estimated time i would expect to hear from UPS or whomever.  The young man told me that i would get everything to my email.   I cam to the store on November 21st and inquired about the claim that was filed in August, only to be told that the previous staff and management had been dismissed.  There is no record of a claim filed.  I asked for a copy of the invoice, I received the shipping details sheet only to discover that the billing said it was a company account (prepaid) ??  I have the actual credit card transaction for this service.  The tracking number  can no longer be tracedVery disappointed that UPS and this UPS store has gained the reputation of possible fraud, theft and embezzlement along with the service paid for is dismissed.    

    Customer Answer

    Date: 12/16/2024

    To Whom It May Concern:
    I received full resolution from the UPS Store in the complaint.  Please remove my complaint from the BBB document.
    There has not been a complaint through the Better Business Bureau that did not have an impact, it is certainly beneficial.
    Thanks,
    ***** * ***** 
    ***

UPS Store #0105 is NOT a BBB Accredited Business.

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