Complaints

This profile includes complaints for Jackson's Trailers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jackson's Trailers

  3502 Pan American Fwy NE Albuquerque, NM 87107

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  Jackson's Trailers

  PO Box 16474 Albuquerque, NM 87191-6474

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a trailer on 10/1/2022 and I had a reasonable expectation to be able to licence it. I have not received the paperwork the DMV will accept, I contaced the business and they wanted to charge me another 50 dollars to give me the paper work again. They claimed they sent it to me.
  I have not received it, the DMV now want late fees if I can provide the paperwork.

  Business Response

  Date: 07/24/2023

  Mr ***** paid with a check.  As communicated to the customer, we hold the Manufacturer's Statement of Origin for 10 days to ensure the check clears.  We then send out the MSO to the customer Certified Mail, so that we have confirmation of delivery.  I have attached copies of the **** label and communications from **** that show they delivered the item.  This was over 9 months ago.  The Sales Invoice (copy attached) clearly states in BOLD letters, "TRAILER MUST BE REGISTERED WITHIN 30 DAYS OF ABOVE DATE"   Mr. ***** called and when we explained that we had mailed his documents and he would have to pay for a replacement as we are charged by the manufacturer to get replacements. Our Sales Invoice also clearly states that "Charges will apply for replacement MSO or Invoice".  Mr. ***** apparently doesn't want to pay the $53.81.

   

  Sincerely

  **** ******

  Accountant

  Jackssons, Inc.

  Customer Answer

  Date: 07/27/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: 
  
  I paid Jackson's an extra 50 dollars for a permanent plate. it is on the receipt, for whatever reason I never received the proper paperwork to licence said trailer.  I have been to the MVD three separate times trying to register it, the first time was within the 30 days, and twice thereafter.  I did not try to register it during the winter because the trailer was under a pile of snow.  My question now is if I send Jackson's another 50 dollars, and I still do not receive the proper paperwork, then what?  Do I file another complaint?  Do I take them to small claims court?  Do I use the trailer until I get a ticket and explain to a judge?

  
  
  
  
  
  Regards,
  
  
  
  **** *****
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 08/03/2023

  THIS HAS BEEN HANDLED DIRECTLY WITH THE CUSTOMER.