Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted company 1-10-22 to diagnose a problem with a Resturant walk in fridge that was not cooling properly. They came out said nothing was wrong and I paid the bill. On 1-18-22 I had them come back for the same problem, they stated they actually checked the wrong refrigerator and had fix the problem. I never authorized repairs then I get a bill with excessive hours of labor on it, claiming 5 hours when my employee and my surveillance cameras only saw them actually working 2 hours. I was also excessively overcharged 238% on a part mark up, cost $65 in the store and they charged me $264 stating they need to do this to make a profit. This company has a history of unfair business practices. Please see online complaints. The owner Mr. ******** and his employee ****** have no regard for this community it’s citizens hard earned money. Part they said is $274 at ******** is actually only $142, very dishonest company unfortunately.

  Business Response

  Date: 02/08/2023

  We are deeply disappointed that this customer has decided to
  take extreme measures to settle an invoice that is completely valid and
  properly billed. After looking over all documentation, including GPS activity
  for January 10, 2023 and current industry pricing, it had been confirmed that
  the invoice in question was billed correctly as told to the customer.

  
  On December 13, 2022 customer called in their walk in cooler
  that was not cooling properly. On December 14 , 2022 we sent a technician to evaluate
  the system and determined at the time that there was no issue. Please note that
  said customer was not available to oversee the service call and left an
  employee in charge of directing the technician to system that was not cooling. We
  left the premises and billed the customer our minimum charge for the service
  call, which they paid with no dispute.

  
  Twenty-six (26) days later, on January 9, 2023, the customer
  called in upset saying that we never looked at the right system and the walk in
  cooler had been down the entirety of the time since we were last out on
  12/14/2022. We apologized, and stated we would send a technician out right away
  to repair the system in question. Upon arrival, customer, again, was not at
  location, but the technician was able to locate the correct system and began diagnostics.
  He found multiple issues with the system, ultimately recommending replacement
  of entire walk in cooler refrigeration system, however, after a phone
  conversation with the customer, he opted to repair existing system and our
  technician began locating parts and materials to complete service repairs.
  Service hours, per attached GPS report, states technician arrived at 11:45am
  and repairs were completed at 4:00pm. Note that there were two trips needed to
  local supply houses to retrieve the necessary parts.

  
  After repairs were done, we informed the customer that we
  would be crediting the last payment received towards current repairs, per
  attached invoice, after we determined that we did look at the incorrect system
  on the initial trip 12/14/22. A voice message was left with the customer to explain
  this credit and no return call was made to Mechanical Systems for any further
  discussion.

  
  In an attempt to collect payment due, customer began claims
  that our company “price gouges” the refrigeration parts needed by “Googling”
  the parts and obtaining absurd pricing from websites that are not utilized
  legally in this industry (i.e. ****). Per attached quotes obtained by reputable,
  local supply houses, the part in question was priced reasonably and not up charged
  per customer dispute. We will also respond with the entire conversation between
  customer and Mechanical Systems as customer only posted segments in this
  complaint.

  
  In conclusion, after fully investigating the entirety of
  this service call, including obtaining GPS reports and multiple quotes from
  local supply houses, we have determined the invoice in question was correctly
  billed and no billing adjustments will be made. This customer is responsible
  for settling this invoice for services performed at their request to our
  company.

  Customer Answer

  Date: 02/08/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  the facts pertaining to this issue I stated previously are accurate. The hours were overcharged and the price of the part was drastically inflated. I tried to work out things amicably with this business but looking at the facts based on numerous other customers they have “price gouged”, treated unfairly, been rude/unprofessional, took advantage of, performed sub standard work, etc. etc. it’s obvious that these people have no regard for this community and have a extreme unethical position on following fair business practices. 
  I reiterate, the work was not authorized, no one informed me that they looked at the wrong system initially, they just took my money and ran. The office Manager ****** was kind enough to leave me a Negative review for my restaurant in response to the legitimate review I left Mechanical Inc. concerning this issue. 
  
  

  please help put a end to this company robbing the customers in this community. 
  
  
  
  
  
  
  
  Regards,
  
  
  
  **** ***** 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 02/09/2023

  Given the response from the customer, it is clear that they did
  not read all of the evidence that was submitted proving their claim is not
  plausible. It is evident that there is no reasoning with this customer as we
  feel we submitted enough documentation to prove their claim otherwise. We have submitted the documentation again for your convenience. 
  
  Again, as stated in our previous response, we did not “take
  the money and run”, we applied it as a credit to the current invoice due. The customer
  can continue to stand by their claim that they did not authorize the work, but
  a phone conversation between the customer and the technician begs to differ.
  Unfortunately, it’s going to continue to be a “he said, she said” argument as
  again, there is no reasoning with this customer now or ever.
  
  Lastly, we submitted actual quotes from local, reputable
  supply houses as proof that we did not “price gouge” so stating that their
  review is legit is far from the truth. The customer can continue with their belittling
  and name calling, but we will continue to be professional as we have always
  been. The invoice is still due as of 2/9/2023.