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Business Profile

Medical Doctor

Romero Family Medicine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 3, 2023, I contacted Romero Family Medicine in Albuquerque to make a first time appointment over the phone. I was told they would charge a mandatory $75.00 charge, in order to make the appointment, and if I did not cancel the appointment and missed it, I would lose the $75.00. If I cancelled it before twenty four hours, they would refund my $75.00. I called to cancel the appointment after changing my mind and finding another provider. They told me they would refund my $75.00. After looking at my bank statement, I realized I was charged $77.96 and no $75.00. However, when I called them to ask about the higher amount, they said it was a credit card transaction fee that they could not return to me. I lost $2.96 and they did NOT tell me anything about a transaction fee when I initially was charged. They would not return my $2.96. This is deceitful practice.

    Business Response

    Date: 11/17/2023

    Credit card processing fee has been reimbursed to client **** ***** via check mailed out on 11/17/2023. 

Romero Family Medicine is NOT a BBB Accredited Business.

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