Complaints

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• Initial Complaint

  Date:04/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During 2023, I attended family counseling with my son as part of parentage (contested custody of a minor child) case in New Mexico. We attended mental health counseling sessions with Sarah Ho, Director and Owner of Mended House Counseling, LLP. We attended several counseling sessions online and in person at one of her Mended House Counseling locations.
  
  On December 5, 2023 and January 20, 2024, Ms. ** sent me two separate emails, from her "*********************" address, in which she confirmed that we were no longer participating in counseling services. I perceived these two emails as confirmation that our counseling sessions were effectively terminated.
  
  On March 29, 2024, Ms. Ho sent me an additional email, in which members of my parentage case -- including our son's guardian ad litem attorney -- were copied. I consider Ms. **** March 29, 2024 communication to be harassment insofar as I do not currently have a counseling relationship or financial relationship with Ms. ** or Mended House Counseling, LLP. I also consider her March 29, 2024 email to be defamatory and libelous insofar as she states false and misleading information about me to members to the legal community in New Mexico.

  Business Response

  Date: 04/10/2024

  Please see attached document as my formal response to the complaint.

  Better Business Bureau of New Mexico | Southwest Colorado

  7007 Jefferson St. NE, Suite A

  Albuquerque, NM 87109

   

  Name: ******* ***** ***** (*** *******)

  Dear Dispute Resolution Department:

  Thank you for giving Mended House Counseling the opportunity to respond to your letter.

  I am in receipt of your April 3, 2024, correspondence regarding a complaint that has been filed by ******* ***** ***** (*** *******).

  We write to advise Mended House Counseling will not communicate with ******* ***** ***** (*** *******) regarding their harassment claim and request for retraction of defamatory and libelous statements. ******* ***** ***** (*** *******) listed "No further contact by the business" under the Desired Outcome heading in the complaint.

  In response to the claims filed by ******* ***** ***** (*** *******), as Mrs. ***** ***** has also enlisted herself as her own legal representation, she was prviy to all communications regarding her case regardless of her personal affiliation with the agency. Mended House Counseling continues to provide individual therapy to the minor child, referenced in the complaint, and all communications sent from Mended House Counseling to ******* ***** ***** (*** *******) were provided strictly at the request of the courts and other legal officials involved in this case.

  Mended House Counseling appreciates the opportunity to address this matter. Please do not hesitate to contact me if I may be of further assistance.

  Sincerely,

  ***** **

  Mended House Counseling

  11005 Spain Rd NE

  Albuquerque NM 87111

  P: ************

  E: *********************

  Customer Answer

  Date: 04/17/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:

  1. Ms. ** is not a party to any legal matter with Ms. ******* (*******) ***** *****.

  2. Ms. ** does provide any evidence of a current or ongoing therapeutic relationship with Ms. ***** ******* minor child. Moreover, no such contemporary therapeutic relationship exists.

   

  3. Regardless -- even in the presence of possible a therapeutic relationship --Ms. ** presents no legal or factual basis for her continued harassment of Ms. ***** *****.

   

    Ms. ***** ***** asks that she cease and desist all further communication and retract untrue defamatory statements made to members of the legal community in NM.

   

  
  
  
  
  
  
  
  Regards,
  
  
  
  ******* ***** ***** (*** *******)
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 04/19/2024

  Please see the attached document that states Ms. ******* ******* is court ordered to attend family therapy with this therapist.  Ms. ********* son has not been discharged from services as he is still in need of therapeutic support for interaction with his mother, ******* *******.