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Business Profile

Mobile Auto Repair

CMGL Auto & Detail, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

This profile includes complaints for CMGL Auto & Detail, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CMGL Auto & Detail, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 16, CMGL (*****) told me that needed new tires and windshield wipers. He replaced the wipers but asked for $1500 up front to order the tires. Because his credit card machine was not working, he would accept only cash, *******, or ***** (no consumer protection).

      On March 20, ***** said the distributor was having trouble processing his payment so he had not been able to order the tires.

      On March 21, it was raining so I turned on the windshield wipers. Less than a mile later, one of the wipers literally popped off. I pulled over and took pictures of the now-missing wipers and sent them to *****. He called me later that afternoon to say he could fix them but he never scheduled a time to correct his faulty job.

      I requested a refund for the tires since I was not confident that they had been ordered nor be correctly installed given the wipers. ***** assured me he would refund me but he had to wait for the tires to arrive, send them back, and get his own refund before he could send my refund.

      I did not hear from CMGL until March 24, when I called ***** and left a message about the status of the refund. I memorialized my call via text and email. He called back and said once he got his refund he would refund me. I expressed concern about his unresponsiveness, and that he had ghosted and scammed me, referencing customers with similar experiences.

      I followed up on March 27. ***** told me to stop asking him about my refund because he was irritated. I explained it seems like he scammed me.

      On March 28, I requested an update. ***** called and told me to stop asking about the refund. I stated it is unusual not issue a refund promptly after agreeing to do so. ***** made excuses that the tire distributor and the bank were holding his money.

      I did not receive any further updates nor my refund, so I followed up on March 31 and April 3 via text and voicemail. CMGL has not responded. Therefore, I request BBB assist in resolving this matter and investigate CMGL.

      Business Response

      Date: 04/04/2023

      I have processed the refund with my bank and am waiting for the funds as soon as I recieve the funds the monies wil be distributed 

      Customer Answer

      Date: 04/04/2023

      Complaint: ********



      I am rejecting this response because: I have not received the refund. CMGL has been promising to refund me without actually doing so. The only resolution I will accept is receipt of the refund. 



      Regards,



      **** ****** 
       

      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    CMGL Auto & Detail, LLC is NOT a BBB Accredited Business.

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