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Business Profile

Network Computers

Computer Services of Albuquerque

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Hannah C

    Date: 12/14/2022

    I brought in my laptop in July for a cracked screen repair. I have an Hp touchscreen laptop and when I was given the laptop back it had lost it's touchscreen capability. When I reached out to the tech who did the work, *****, he assured me he had tried that screen on someone else's to ensure it was the right screen. He let me know he would like to take over my screen remotely to see if the driver for the touchscreen was still installed and after the remote session ended I saw he was still actively viewing my screen. Very concerning. I called and spoke to a women right away and she assured me I had nothing to worry about. Fast forward, ***** told me I would need to back up all my files before he could fix the issue. I was in my last 2 months of school and could not afford to lose documents. On top of the negative remote viewing experience. I called to get a refund because I clearly did not receive the work I paid for and was told there IS no resolution. Sounds like a strong case to me.

Computer Services of Albuquerque is NOT a BBB Accredited Business.

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