Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to take 5 for oil change, etc. receipt. On my way back to no I heard a popping sound and saw white smoke coming out of the exhaust. I pulled over and all the oil had leaked out of the engine. I called a tow truck and had the car towed to standard station. since I didn't know what was going on. The tow truck driver told me that this was the 4th car her picked up that due to oil filter not put in right.

  Business Response

  Date: 08/20/2024

  T5 Albuquerque NM 022 LLC dba Take 5 Oil Change
  Date: 8/20/24
  Better Business Bureau, New Mexico | Southwest
  Colorado
  7007 Jefferson St NE, Suite A
  Albuquerque, NM 87109
  Subject: Response to Complaint ID ********
  To Whom it May Concern,

  
  I am writing in response to the complaint filed against our
  business, Take 5 Oil Change, with the ID ********. I appreciate the opportunity
  to address this matter and provide clarification.
  After reviewing the details of the complaint, I would like
  to offer the following response:

  
  Customer Interaction:  On 7/6/24, at 10:21 AM (Inv 9412) we completed an oil change to vehicle with VIN *****************.  We utilized 3.75 qts of 5W20 ******** Synthetic Blend Oil and an ******** X4610 oil filter.  With video footage, we were able to validate that the oil was drained, ******** oil filter was installed, Oil filter gasket was verified by technician, 3.75 qts of oil were added to vehicle, oil level was verified with customer, vehicle underwent a pressure test and oil leak verification, and oil level was re-verified with customer.  On 7/8/24, we received a phone call from customer stating that she heard a loud pop while driving down the interstate and there that was no oil in the vehicle.  Customer stated that the vehicle was being towed to Midas in Santa Fe
  

  Resolution Steps: Our employee was able to locate vehicle at  Firestone – Santa Fe and performed inspection.  Vehicle was inspected on 7/11/24 and found wires exposed under steering column, an empty coolant jug in the back of the vehicle, oil drain plug missing, and an active oil drip still occurring from the oil pan.  With customer’s consent and at no expense, we arranged to have the customer’s vehicle towed back to Albuquerque.  Vehicle was towed to Midas Auto, **** ****** **** *** ************ **.  Oil drain plug was reinstalled and oil replaced, vehicle started with no issues.  The issue reported by the customer could not be replicated.  Customer was not charged for the 3rd party inspection.
  

  Additional Information: Customer was given location of the vehicle to retrieve.
  

  Please let me know if there are any additional steps I need
  to take or if further information is required.
  Thank you for your assistance in this matter.

  
  Sincerely,
  ***** *****
  Managing Director
  T5 Albuquerque NM 022 LLC dba Take 5 Oil Change
  **** ********** ****
  ************ ** *****
  ********************* * ***** ********

  Customer Answer

  Date: 09/05/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  Because of there doing not putting the oil plug in right what was established w no fault of my own I had to pay for tow when oil all leaked out and expenses that was caused because of take 5 negligence in not putting oil plug in right I am entitled to my expenses such a tow and should at least get oil change expense refunded since it was not properly done!!! I will fight w social media if I have to 
  
  
  
  
  
  Regards,
  
  
  
  ******** ********
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]