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Business Profile

Online Retailer

RLW Wellness LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased keto gummies on June 9, 2024, there were two charges on my mastercard for $59.99 and $129.88. I took them for a few weeks and did not see the promised results plus there was a money back guarantee if they did not work. I contacted ********* **** about returning the product for a refund on July 8, 2024. On July 11, 2024 I sent the requested details of what I was shipping and the USPS tracking number for the package. On July 12, 2024 I got a confirmation email that they received my email and that it would take 3-5 days to clear and then provide a refund. I emailed customer support again on August 1, 2024 to check the status of my refund as the tracking stated the package was given to someone on July 17, 2024. August 2, 2024 I was asked for my tracking number again which I provided. Last email was received on August 8, 2024 that they dont have confirmation from their "warehouse" that the package was returned. Its clear that I am getting the run around and I would like my refund of $59.99 and $129.88 immediately.

    Business Response

    Date: 08/29/2024

    Her account was cancelled on July 8th. We are no longer charging her. We cannot process refund w/o having the customer on the line. The customer can call us on the phone to give her a refund.

     

    *******

    Business Response

    Date: 09/12/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one-time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

    Customer Answer

    Date: 09/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.



    Regards,



    ******** ******

RLW Wellness LLC is NOT a BBB Accredited Business.

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