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Business Profile

Online Retailer

Vencae

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    18th July I ordered a white tshirt via their online store. Order #5078
    A black one was sent in error.
    After multiple emails with no reply, I contacted them via their online chat.
    They have refused to send out the correct item, offering a 20% refund.
    They have now ceased all communication and are not responding to online chat or email.
    I sent one further email to try again to resolve it, which was initially answered with some intent to help, but I never heard from them again.
    I would just like the correct item sent out

  • Initial Complaint

    Date:08/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a total of $96.98 of clothing and this company charged us 3 times for a total of $290.94. They do not respond to emails and do not answer their phone. It just rings and tings

    Customer Answer

    Date: 09/20/2024

    Good afternoon ******** ..the business has never reached back out to us. We cannot get a hold of them. We did dispute it with our credit card company and our credit card company refunded our money.

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: May 18, 2024
    Amount: $45.99
    This “online company” sent my son some VERY poor quality clothing. Nothing like what is advertised on their website. We have been trying for weeks to return these items for a full refund and no one is helping us. They are very unprofessional and unhelpful! It seems as if they don’t want to give us a refund even though they have an entire “refund policy” on their website. I have emails, message, etc. dating back from where I have contacted them over and over again. I have never had a problem like theirs returning items to a merchant that actually accepts returns!

    Customer Answer

    Date: 06/06/2024

    Hello, my son is not over 18 years old. He is 13. We ordered these items together. We got the items and they were not the quality we wanted. We just simply wanted to send the items back.

Vencae is NOT a BBB Accredited Business.

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