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Business Profile

Pain Management

QC Kinetix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was receiving shots in my knee through QC Kinetix (Albuquerque East) (a franchise) from fall 2022 to April 2023. I showed up for my appointment in May 2023 to find a legal notice on the door and have received no communication from them despite my attempts. The Franchise office did not finish my procedures; they didn't even get to the main procedure. I called QC Kinetix Corporate and they were receptive, but I have not received any communication from them to attempt a resolution. Corporate was not aware the franchise office was permanently closed. I called **** ****** (through ********* Bank, since I financed $10,000 through **** ****** and they paid QC Kinetix in full). **** ****** was sympathetic and the representative filed an internal form indicating that I had not received the main procedure. I have not heard back. Meanwhile, I'm still making payments to **** ****** despite not receiving my full procedures. The paperwork QC Kinetix gave me showed that a typical full treatment is five phases of shots, with phase #4 being the main beneficial procedure. The franchise office only treated me through phase #3, not even getting to the main beneficial procedure. The QC Kinetix (Albuquerque West) office is permanently closed also. That location was ran by the same ******* ********* and treatments received by the same **** ******** **. Even after being closed, they still posted many ******** advertisements, presumably to draw new clients. There has to be more than one patient (me) who is affected by this.

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business stopped answering calls for appointments. I had prepaid for a series of prepaid PRP (Plasma Rich Platelets) injections. They’ve either closed or it was a scam front.

QC Kinetix is NOT a BBB Accredited Business.

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