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Business Profile

Permanent Makeup

Luna Bella Ink, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $280 for lip blushing. I told her that my biggest concern with my lips was my cupids bow area. When we were finished and I looked in the mirror I told her that I wanted more definition in that area. She told me that it would have it once it healed. My lips are healed and I have absolutely no results anywhere on my lips. I took very good care of them. Never experienced any of the scabbing or peeling that was described on the card with instructions. I text message ******* and let her know. She’s never responded or offered to correct her work.

    Business Response

    Date: 01/12/2023

    Verbal Response: Consumer did not follow after care directions or wait the time she was to wait before trying to schedule a touch up or contact me. She was instructed she needed to wait a full 30 days, a full skin cycle for healing. She had contacted me within 2 weeks. Really she was not messaging me, but instead she was replying to an appointment reminder app. that she was trying to text me through. She did a bad review and that is when I responded to her. And even that was before the 30 days. She also stated that she had been waiting 2 (two) weeks for a response and it had not even been 2 (two) days. After that she never followed up with me. 

Luna Bella Ink, LLC is NOT a BBB Accredited Business.

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