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Business Profile

Remodeling

Home Pros Construction, LLC

This business has applied for BBB accreditation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work was done by this company and they did not explain all charges for what was done. (See attached.)

    Business Response

    Date: 11/20/2024

    Responding to the issues in this complaint with the first being the lack of a final inspection. I do apologize, when we had spoken to you after the install of your bath remodel was complete we we told you were extremely happy with the results. Unfortunately on our part we did not schedule a final walk through with you and for that we do apologize as we are a young company and have since learned the value of final inspection for our clients peace of mind and learning where we can get better. Typically our installers are highly skilled and experts in their field as was the installer who did a beautiful job on your bath remodel and they were taking care of the final inspections once completed at that time. The second part of the complaint is an itemized bill. You have a contract that you signed with the scope of work as well as the change order. Both of those you were emailed and had to sign electronically. The change order for that you signed and agreed to was because of your pipes being Cast Iron and had rusted away. Dan and Jason both walked you through what was needed and showed you the pipes and why they needed to be replaced. Honestly that repair usually cost quite a bit more but given your circumstance we were inclined to help you as remodels such as your usually cost more than double what you had paid. Attached is the signed change order with the reason for the cost difference. As for the final issue, the missing soap dish, I have ordered it and once we receive it we will schedule installing it for you. It was originally ordered and send but we are not sure why it was not installed. We would gladly schedule a final inspection for you to address anything else you may have questions about. I hope this answers your questions and concerns and hope you are otherwise enjoying your beautiful new shower. Thank you. **** ******

This business has applied for BBB accreditation.

pending BBB accredited business seal

Home Pros Construction, LLC has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

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