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Business Profile

Self Laundry Service

Wash Around the Clock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The employee working today identified himself as the manager but refused to give his name. He violently approached me while I was observing the homicide memorial outside and he began to verbally abuse me and threaten me as he discussed the homicide that took place. He was very hostile and violent and told me if I didn't agree with him regarding the murder that took place here that he would take my clothes out of the washing machine and throw them in the trash. I felt afraid for my life and physical safety. I had to abandon my property and leave the establishment to get help because this employee treated me so abusively.

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/8/23 Wednesday free dry day. I had 5 loads of laundry. A black woman with long dreadlocks was the attendant. When I started my wash. She was yelling at customers to get their clothes out of the dryers or she would get the clothes out of the dryers and bag them. Ordering people around the whole time I was there. An intimidating threatening attitude in a hostile environment. I had clothes in the dryer and I had one more wash but she starts getting rude with me after I told her there was a razor blade by the dryer door. Then she checked my dryer and started telling at me my dryer was not getting hot. I told her don't yell at me. Then she told me, "Then I won't tell you your dryer is out of order!" She tried intimidating me by telling me that she can put my clothes in a bag and throw me out as well. I told her I would report her to her supervisor. She laughed, "Go right ahead ain't nothing going to happen. " I forgot the laundry still in the wash in the machine. I was in hurry to get my laundry out of the dryers and wanted to leave because of the fear she would start harassing me again! It was only when I realized much later in the evening I didn't have all my clothes. So, I went back the next day 3/9/23 a black man who is always nice checked the room they store the laundry. I didn't see my clothes. Then he checked another room. It wasn't there. He says probably sent to donations. I was livid and didn't want to argue with this man. I told him about the attendant yelling at customers and threatening them about their wash in the dryers. He said, "We are working on her"? I have no idea what he meant. I don't think customers should be bullied. I have been going to this laundromat for 2 years. No problem until that day. Tried calling the *** *** *************** goes to voicemail and they never have returned my call. My laundry was lost and I am without underwear and the rest of my clothes. I should not feel threatened to do my laundry in a Hostile environment.

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