We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Service Dogs

Service Dog Certification of America
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Basic Package and paid extra for the 1-3 day delivery.
    (That was Oct 6. Today is Nov 5)

    I contacted the company and explained I never received the package.

    It was explained to me;
    1. I can pay additional and have a new package sent.

    2. I can receive a partial refund of the total I was charged.

    This does NOT make sense as there website clearly says;
    “100% Guarantee”.
    And
    “If we cannot rectify any issues, we offer a 100% money-back guarantee.”

    Business Response

    Date: 11/13/2024

    Third attempt to provide a reply. Not allowing upload of documents

    Reply from Service Dog Certification of America
    Nov 4, 2024
    Dear ******,

    We have tried to accommodate you from our initial phone call when you stated "porch pirates are rampant in your neighborhood" we provided you with a free digital version ($35) of Bubba Lynx registration at no charge. Your package was shipped and delivered to the address you provided. USPS Priority Mail, the service you chose is not an expedited service and is NOT guaranteed as per USPS policy. Only USPS express is a guaranteed service, and you did not select this option. As we do not charge any fee for rushing our end of the process (package was shipped within 2 days) you were only charged $9.43 for delivery, and this was through a poral linked to USPS. This provides you with up-to-date pricing and an estimated delivery. Express Shipping to your address would have been $54.87. Even though tracking showed as delivered and the Post Office concurred, we still offered to provide you with an additional package at no charge if shipping fees were covered or, a refund of the purchase price minus the shipping amount. This is industry standard and stated clearly on our home page under Shipping Options *Shipping Charges Non-Refundable. We are dedicated to providing an exemplary service and would appreciate any feedback concerning how this situation might have been handled differently for a more favorable outcome.

Service Dog Certification of America is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.