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Business Profile

Shoes

ElmoSantino

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, the transaction I made in the ElmoSantino website on January 7th, 2023. I purchased a pair of Men’s Leonard Casual Shoe in Black for $69.95, there was no tax or shipping fee. My order number is #*******. They claimed they would send me an email to notify me when the order was sent out, but never got that email. On January 30th, 2023 I sent an email to I haven’t received the email or the item itself and would like a refund. They responded the same day saying an a request for support was created for me and that someone would reach out to me as soon as possible to help me. On February 27th, 2023 I sent another email demanding my email and they have not responded since.

  • Initial Complaint

    Date:03/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ElmoSantino shoes for $69.00 online after a Facebook ad appeared on my feed. My order and payment was processed; however, I never received the shoes. I remembered 2 months later that I never received the order. I checked my email and followed the link to the order and it says the shoes were delivered on 01/09/23. I emailed ElmoSantino and I received an email response that a ticket was opened and a representative would reach out to me. I have not received any other communication after 2 weeks. I have been unable to find a US phone number for this company. After a search online of this company I am seeing many references to this company being a scam. I have reached out to my credit card company to dispute the charge.

  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7, 2023 I purchased 2 pairs of men’s shoes from them and did not receive them. They said they were delivered but I did not receive them. I went to the website and sent an email detailing that I have not received them they sent back a email saying that a representative would contact me I gave them my cell phone and email and they did not reach out to help resolve this matter. I have sent several more emails asking for their help and nothing. They confirmed my order #****** they took my monies of 129.00 and I did not get the shoes. I sent emails on 1/20/23 they issued me a support number #590796 I emailed again on 1/24 & 1/26 , 1/30 ,2/3/ 2/8 , 2/14 2/28/23 and no help there website dose not have a phone number for me to even call to resolve this I would like my money back $129.00 I would even take the shoes.

  • Initial Complaint

    Date:02/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought three pairs of shoes at ElmoSantino online on December 30, 2022 for a total of $199.85. Order# *******.
    After countless efforts trying to track the package and communicating by email, I received a small piece of plastic with a piece of material in it from USPS with a tracking number. No shoes delivered.

ElmoSantino is NOT a BBB Accredited Business.

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