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Business Profile

Solar Energy Contractors

OE Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Early part of 2017, took them 6 month later to get the solar panel going. Our electric bill never came down, spoke to people that has bought solar panel said their electric bill are like $7 to $12 month. We are paying way too much for something that doesn't help us on our bill. We bought solar panel for $22,000.00 and for the past 3 yrs and counting we still paid $2,496.55 to **** and still paying. Our solar panel is what money we are throwing away. And still having not up to service, still parts on order forever ago. It does not work!

    Business Response

    Date: 10/19/2022

    *** ****** contacted us back in July of this year.  Her System has been installed since 2018 and have confirmation that he system was working when we installed it.  

    We sent out a tech on July 15th 2022.  At this time we contracted support and they informed us that a firm ware would need to be updated. 

    Employee Log "Spoke with solar angel again regarding this system. Was told that inverter cpu needs to be updated for them to be able to do anything. They gave me this link for a reference on how to get this accomplished

    ********************************************************************************************

    We ordered the part and went back out to install on July 21st 2022.  At this time we installed the part but were informed by ********* this part was not compatible with the inverter they had.  So we had to order a different part that was on back order.

    August 5th 2022 - Employee Log: "After talking to solar edge customer service he informed us that the cellular plug-in that we have is incompatible with that inverter. We need to order the correct cellular plugin"

    We are still waiting on this time to be shipped they have recently contacted us and told us that the shipping date was pushed back to November 25th  We have been in contact with the customer and informed her that we can not move forward on finding a solution to the issue with her system until we can communicate remotely with her inverter.  This means establishing an internet connection.  As she will not get internet service to her home we need to establish our own cellular connection. The material we are waiting on this allow us to do this.  

    We are sorry for the delay but we are doing all we can to rectify the issue.  Our industry is not except from the current economic impacts and long lead times. If the customer wants the issue to be resolved quicker I would suggest she establishes an internet connection at her home.

    As to the point of the OE solar to pay for her system being down this is clearly outlined in our warranty that we do not pay fees associated with the system being down.

    I have attached that warranty for your convenience.

    We will continue to work through the issue as quickly as we can.

    Regards,

    OE Solar Customer Service

     


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