Complaints

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• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called Anything Sprinklers on April 20, 2023, because the main valve on our sprinklers went out. The soonest they could get us on the schedule was May 9, 2023. A guy came out and worked on the top half of the valve, and then said we were all set. My husband went to look at it and there was water gushing out of the bottom of the valve. The guy told us that we only said the solenoid was bad, but that's all my husband could determine given that the water wasn't coming on. It was 3:30 in the afternoon and the guy said he could not do the repair that was needed and we'd have to get on the schedule for another 2 weeks out after we had already been watering everything in the yards by hand for 3 weeks waiting for this appointment. The gal in the office was no better. She said she would give us the names and phones numbers of all the customers on the schedule if we wanted to call them and see if anyone would give us their spot. Besides being super unethical to even suggest such a thing, it's their job, not ours, to manage their company's work load. Enough time should have been allowed for the job to be completed on the day we were scheduled, especially since it was all in the one valve that my husband stated to them. Then the office gal said they would not be back tomorrow, so I said if you're not going to finish the work, we're not going to pay you. She said, "fine". Now my husband is having to do the work himself when that's what we were willing to paid for so he wouldn't have to do it. We were treated very poorly by this company and would not recommend them to anyone looking for good service and quality work.

  Business Response

  Date: 05/11/2023

  Dear To Whom It May Concern,
  Regarding this BBB
  complaint.  The ******* called our office
  on 4/19/23 at 9:35am to schedule a service call stating his main valve was not
  working.  The ******* were scheduled for May
  9th arriving between 3:00pm-5:00pm.   We
  arrived at their property at 3:03PM. 
  After our technician tried to rebuild 1” Toro valve it was determined that
  the customer’s valve was cracked at the body and needed to be dug up and replaced.  This repair was estimated to take at least 4
  hours to dig up and replace the valve. This is not something that we or the
  customer were able to anticipate until we had eyes on the valve.  As we always try to estimate enough time for
  repairs, there are repairs that are completely unforeseen until we get there
  since every property and issue is different. 
  There is no way for us to foresee more difficult repairs over the phone.
   *** ***** demanded that we come back the
  next day (Wednesday 5/10) and get the work done.  After talking to the office staff and the owner
  over our walkie talkies we explained to him that we would get him back in the
  soonest we had for his more extensive repairs. Our owner did tell him we would
  do the best we could, but we won’t be able to accommodate the next day. *** ***** told us that we needed to make time.  We were able to move some appointments around
  and get him in for Tuesday May 23rd at 8:00am. Before I could
  explain to customer that we would do our best to pull him up sooner and put him
  on priority he began to get upset that, I couldn’t get him in for the next
  day.  As a company we do not schedule
  work that we know our staffing cannot handle for the day so to promise *** ***** that we would be there the next day even though we were already
  completely booked would have been unethical.  As we understand that having an issue or a non-working
  sprinkler zone can be very frustrating and stressful we could not have foreseen
  this issue upon scheduling our initial service with them and did our very best
  to get him back in for the soonest we had.
            If the
  customer would have allowed us to put him on for 5/23 we would have been able
  to move up the repair as we were pulling service calls up today (Thursday 5/11).  The customer refused to pay for the service
  call on 5/9 and said he would do the repairs himself and hung up with office.   

  Customer Answer

  Date: 05/12/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  They were scheduled to arrive between 1 and 3, not 3 to 5. Knowing that it was the main sprinkler valve, enough time should have been allotted to fix that valve, whatever the problem may have been. There was no attempt made to explain that we may have been moved up on the schedule, and there was plenty of opportunity during the phone call to do so. What we got was a simple, we won’t be there tomorrow and the best we can do is May 23. The people were rude, saying it was our fault and that we were trying to blame them, which we did not place blame but said the problem was scheduled to be fixed on May 9 and that’s what we were counting on. We did not hang up on anyone, the conservation was over when she said “fine” and the matter was finished.
  
  Regards,
  
  Sherri Clark
  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]