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Business Profile

Urgent Care Clinic

New Mexico Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for New Mexico Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Mexico Urgent Care has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/20/2024, I took my son the to be seen. They stated they were In Network and refused to see my son until I paid the In Network copay of $50. My husband had to come to give me money for this. Today, I received a bill informing me that in fact they are not In Network, and that I have to pay for the full service. I called them and they are standing by their presumption that they are In Network and refuse to check or help me get the bill fixed. Had I known that they were not In Network, I would have gone somewhere else. They conned me so they should cover the rest of the bill. I also want a full formal apology and for them to affirm that they will actually make sure whether they are In Network and stop conning other patients.

    • Initial Complaint

      Date:04/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Urgent Care at ***** ******** ** ***** ** I was told to go immediately to the hospital down the street which I did. I was never treated but my bank card was charged 120.00. Thanks, **** *******

      Business Response

      Date: 05/14/2024

      To Whom it may concern,

       

      My name is ******* ******** and I am a Family Nurse Practitioner at New Mexico Urgent Care at ***** ******** ** ** ************ **.  I recently saw a patient by the name of **** *******.  Ms. ******* was a self-pay patient at the clinic where I work.  I saw Ms. ******* for a medical issue that she came in for and our fee for self-pay patients is $120.  Ms. ******* agreed to this and was checked in, triaged, and seen by me.  As this is considered an official clinic visit, the $120 fee charged to Ms. *******.     During my exam, it was determined that Ms. ******* would be better served in an Emergency Room setting for further evaluation and treatment.   If you have any other questions, please feel free to contact me.

       

      Sincerely,

      ******* ******** MSN, APRN, FNP-C

      Customer Answer

      Date: 05/14/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau®:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Regards,



      **** *******

    New Mexico Urgent Care is NOT a BBB Accredited Business.

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