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Business Profile

Vacuum Cleaners

J E Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Complaints

This profile includes complaints for J E Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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J E Enterprises, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased a ***** vacuum from ****** ******* on Nov the 7th 2023 when I was recovering from the last round of my cancer treatments, and on Nov the 8th when he came back to the house I told him I wanted to return it. He then started pressure tactics on me telling me "You bought it, I won't take it back" and raising his voice talking over me, I told him I wasn't feeling well and he continued on and on until he was asked to just leave. He then got aggressive and wouldn't leave and started filming inside the house which is illegal as far as I know. I was about to call the police until he finally stopped and took his vacuum back, but almost 3 months later he will not refund any of my money. I'd like it if he would just return what he owes me so I don't have to to court as I am 75 years old and on disability, but I will file if he doesn't refund my money. I've never seen a business run so unethically in my life!

    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/11/2023 I purchased a ***** vacuum from *** *******, a registered agent of JE Enterprises, in Albuquerque, New Mexico. The purchase was made while I was under prescribed medications and unable to make an informed decision. The following day I contacted ***** customer service to request a refund. I was told that *** has a history of taking a long time to refund his customers, but that a case will be opened and that I should receive a refund within a 10 days. I have contacted ***** numerous times and been told to "give it some more time." Today is 9/18/2023 and still no contact from *** *******, and no refund.

    J E Enterprises, LLC is NOT a BBB Accredited Business.

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