Complaints

This profile includes complaints for Numotion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Numotion

  5501 Wilshire Ave NE Ste C Albuquerque, NM 87113-2569

• 

  Numotion

  2487 Industrial Blvd Unit 1-1a Grand Junction, CO 81505-1330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  **** reports the insurance company bought this.  She's asked several times for them to replace a worn out barring on a tire on her mobile scooter, she knows it's under warranty.  This is a safety issue. 

  Business Response

  Date: 04/22/2024

  
  
  ****** ******** ******
  
  
  04/22/2024
  
  Re: **** ****** ***** ********
  
  Dear
  Better Business Bureau:
  
              We refer to the above and your
  recent correspondence about a complaint filed by **** *******. At Numotion, we
  take the privacy of our customers’ personal and health information very
  seriously. Numotion does not disclose information about any customer without
  authorization from that individual. Since a signed HIPAA release has been
  received, the details of Mr. ******* are as follows:
   
  The drive wheels were
  replaced on 8/7/23 (new solutions). Client called in on 9/28 and 12/13
  regarding wheel bearings making noise. During those times Numotion was no
  longer in network with client's insurance to which he was informed to seek out
  other company in network with ****** HMO. A new order opened on 1/30 where the
  client was willing to pay out of pocket. Eval was done in-shop on 2/9/24 where
  it was determined that lock nuts were loose and there was no need for
  replacement or warranty parts. Client signed service work order noting
  "both lock nuts on wheels were loose. Cleaned and tightened both and also
  applied Loctite", work order was labor only. Order was closed and billed
  as labor only on 2/9/24.
  
  
  If you have any questions or concerns regarding
  this letter, please contact Numotion’s Customer Experience Team by writing to
  us at **** ****** **** ***** ** ************ ** *****. You can also email us at ********************************. Or call ***** *********
  
  
  Yours sincerely
  
  
  
  **** ********
  Customer Experience Team

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last December 2021, I received a power chair that was supposed to be custom made for me. It did not fit me, very uncomvortable, difficult to use, barely fits through my door and is overbuilt for it's intended use (indoors). When I told the technician I did not want it he said I could not continue to use the loaner I was using and I would have to go without a powerchair if I did not accept this one.
  
  Soon after that, I got Covid 19 and was very ill, almost died twice, and was out of commission for 4 months. Now I am regaining my strength and have had no results in my attempts to contact Numotion. I have called 16 times!
  
  I want a different powerchair that fits me and is made for my use. This is paid by medicare and I do not think I should have to pay for a new chair (this one had an invoice of $15,000).

  Business Response

  Date: 09/02/2022

  
  BBB
  7007
  Jefferson St NE Ste A
  Albuquerque, NM 87109-4450
  
  September
  2, 2022
  
  Re: ******** ******* Case ID #********
  
  Dear
  Better Business Bureau:
  
              We refer to the above and your
  recent correspondence about ******** ******. At Numotion, we take the privacy
  of our customer’s personal and health information very seriously. To comply the
  Health Insurance Portability and Accountability Act (“HIPAA”) and other state
  laws that protect customer information, Numotion does not disclose information
  about any customer without authorization from that individual.
              Please find enclosed Numotion’s
  Authorization for Release of Protected Health Information, which should be
  completed in full and signed by any customer who wishes to provide Numotion
  with permission to release their personal and health information. Completed
  authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding
  this letter, please contact Numotion's Customer Experience Team by writing to
  us at **** ****** **** **** ** ************ *** ****** *****. You can also
  email us at ********************************. Or call (**** *********
  
  
  
  Yours
  sincerely,
  
  ******* ********
  Customer
  Experience TeamTell us why here...