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Business Profile

Window Cleaning

My Window Man, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 9, 2023, I hired My Window Man to repair a broken blind. They picked up the blind from my home on June 13, 2023. After almost two weeks, they returned the repaired blind on June 26, 2023. Unfortunately, they had restrung the blind incorrectly.

    I called them on July 7, 2023 to let them know about the error in restringing the blind, and it was picked up by them on July 10, 2023 in order to correct their mistake. After another two weeks the blind was returned to my home on July 24, 2023.

    The string to the now correctly restrung blind broke on July 15, 2024. When I called on July 16, 2024 to see about using the one year warranty they offer, I was informed by Maria that the warranty was not applicable. I was told that the break had occurred outside of the warranty’s term limits. Even though I did not have a fully operational blind for a complete year, My Window Man apparently does not believe that they should honor the terms of their own warranty. Pretty shabby treatment.

    Business Response

    Date: 07/31/2024

    She hired us to fix a blind that was a year old. We give a year warranty. She called us and it was damaged from wear and tear because it was old. My husband went there and told her. She called us and the warranty had expired. We told her that there was a service charge. She just hung up on us when we asked. We are more than willing to help her get a new blind. We cannot guarantee after a year. 

My Window Man, Inc. is BBB Accredited.

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