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Business Profile

Window Installation

Star Audio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for Star Audio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Star Audio has 2 locations, listed below.

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    • Star Audio

      6823 Lomas Blvd NE Albuquerque, NM 87110-6945

    • Star Audio

      1720 Bridge Blvd SW Suite H-1 Albuquerque, NM 87105

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking $340.40 that was double paid to Star Audio. Back on August 19, 2024, I had an alarm installed in my truck. Things did not work well so a dispute was issued. On August 19, 2024, my bank refunded $334.40 to my credit card. On November 20, 2024, the issue was resolved. I was asked to pay $334.40 before i could take my truck out. I informed the owner the dispute committee would close the dispute, and the money would be returned to Star Audio. I paid the money to get my truck out. My bank statement showed the 1st payment of $340.40 August 19, 2024, the dispute money was put back to my account -$340.40 on August 19, 2024., the 2nd payment made to Star Audio $340.40 November 20, 2024, and the returned amount of $340.40 on December 9, 2024, that was e-transferred from the dispute committee to Star Audio bank. I have proofed all of this to owner Jenelle, she refuses to accept the outcome. Since November i have been trying to retrieve my money. My end of the monies is correct and have tried to work with her and not getting anywhere. I am asking BBB to help me resolve this.

      Business Response

      Date: 02/05/2025

      The issue has been resolved to the consumer's satisfaction. 

    Star Audio is NOT a BBB Accredited Business.

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