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Business Profile

Windshield Repair

ASAP Auto Glass & Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for ASAP Auto Glass & Detailing's headquarters and its corporate-owned locations. To view all corporate locations, see

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ASAP Auto Glass & Detailing has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this company to replace a broken windshield. When I picked up my car, I noticed that they had broken the windshield cowl. They would take no responsibility for this. I asked to speak with the owner and was told he was not there. I asked that the owner call me about this issue and I have not heard from them. The receptionist said that sometimes things break and they are not responsible. It was obvious by the way that they re-intalled the cowl that they were trying to hide the fact that they broke it. It will cost me over $200 just for the part, and then additional to have it installed if I cannot do the work myself.

      Business Response

      Date: 12/09/2024

      We have purchased to part and have the appointment scheduled with the customer on Thursday December 12th.

      Customer Answer

      Date: 12/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau®:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The company has repaired my windshield to my satisfaction.



      Regards,



      ****** *******

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used A.S.A.P Glass LLC 1720 Eubank Blvd NE Albuquerque New Mexico 87112 Location’s mobile service to replace both my front and rear windshields. The technician who installed the windshields told me if I have any concerns to bring in my receipt. I noticed my rear passenger door seal had been damaged, and the panels close to both windshield we loose and hanging off. There was also the adhesive they use to set the windshields bulging out of the panel. I visited the Eubank location with my concerns and was sent to the 110 Altez St SE Suite A Albuquerque New Mexico 87123 location for the repairs. This time I inspected the car and told them the repairs were unacceptable and asked to speak to the owner. The receptionist in the front refused to give me his contact info. I then headed back to the Eubank location where the owner was. I took him to the car to show the repairs which he denied his employees tried to repair. He then reached into the open rear passenger door and removed the repair his employees made and ripped my lower door frame plate and threw it into the back and told me to leave.

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see attached
      Had wind shield installed
      1. mirror left loose
      2. headliner torn
      3. paint mared from molding tool
      4. seal installed crooked
      5. hood dented
      6. leak water

    ASAP Auto Glass & Detailing is NOT a BBB Accredited Business.

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