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Business Profile

Windshield Replacements

Horizon Auto Glass & Tint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Replacements.

Complaints

This profile includes complaints for Horizon Auto Glass & Tint's headquarters and its corporate-owned locations. To view all corporate locations, see

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Horizon Auto Glass & Tint has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      See uploaded images for written description of unacceptable service.

      DO NOT RECOMMEND!!!! I scheduled to have two vehicles serviced for windshield chip repair. I called the location at **** ******* ** in Rio Rancho New Mexico on December 26th, 2023 to get an estimate.

      The woman who answered the phone sounded like I had inconvenienced her by calling. She quoted some ridiculous price and was shocked when I asked if they would work with my insurance company to cover the cost of repairs. She reluctantly got in contact with my insurance company and I was able to set up an appointment through my insurance at no cost to me for any of the repairs.

      I asked this snobby woman if they had a mobile unit that could drive out to my residence since it would be more convenient for my wife and I to not have drive two vehicles to their shop.

      At first she said it was doable, but then later called me back to tell met heir one and only mobile tech guy called in suck for the rest of the week and I had to reschedule for another day, which being January 2nd, 2024.

      Once January 2nd came around, this man shows up to my house in his marked Auto Glass van. I had a 3rd vehicle parked on the sidewalk outside my driveway and this ____ reversed his van within inches of my 3rd vehicle nearly hitting it and in doing so, blocks my entire driveway.

      See attached documents for further details.

      Once I saw that he finished the repair on the windshield and told him my wife was a few minutes away with her car for the second repair.

      After telling him this, he turned around and walked away from me to put his equipment back in his van completely ignoring me.

      He walked back to my car for the rest of his gear and still continued to act like I wasn't even there.

      Somehow, by me saying he was unprofessional and needed a better attitude, he got offended and refused to finish the work that I had to reschedule for him to do.

       

      Business Response

      Date: 01/22/2024

      I wanted to provide you an update, the district manager reached out to ******* ****** and left a voicemail, as we wanted to apologize for any inconvenience, as we strive to always provide a positive experience for our customers at Auto Glass Now, and we’re sorry we fell short of the customer’s expectations.

    Horizon Auto Glass & Tint is NOT a BBB Accredited Business.

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