Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about April of 2024 I contacted the business and scheduled a telehealth appointment with nurse practitioner ********* ******** **** to see if I was a good candidate for her semiglutide weight loss program, telehealth appointment lasted less than 10 minutes. ******** **** requested a copy of my latest blood work, $50 for this appointment, provided consents via email to be signed and returned via her website (I can't locate her website that has all my information anymore). I did as she requested. I immediately started weight loss program and ended it September or August of same year with nothing but weight gain. ******** **** understood that I had thyroid issues, menopause, vulnerable as I am desperate to lose weight and she took advantage of me. I paid her approximately $1500 and no weight loss as she promised. I contacted her yesterday via telephone and requested a refund and she stated "ok sure, do you want me to send it to the method of payment you use with us?" I responded yes, thanked her and we hung up. Approximately 5 minutes later she contacted me back and stated "Ms. ******, you signed the consents so I will not be refunding you." I was shocked that she changed her mind after agreeing to refund me my money. I then went to her facebook page and provided my experience, that she took my money and basically did nothing for me. ******** **** prys on the vulnerable to make money. I gained weight, I followed the diet for approximately 3 months of the time I was on it. She promised I would lose the 20 pounds I was looking to lose by June in a telehealth, would tell me to be patient. We need to stop practitioners like her who take advantage of the vulnerable.

  Business Response

  Date: 10/11/2024

  We are sorry for your unsatisfaction and experience. We are committed to providing the best quality care possible and highest patient satisfaction. We in no shape or form provide any guarantee with any of our services, as there are multiple variables that come into place when obtaining a desired result. We do provide consents at the beginning of treatment for patients to review and know policies and procedures, as well as expectations when voluntarily going under our care. We will refund your money entirely. Our office will be in contact with you. 

  Customer Answer

  Date: 10/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ****** ********