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Business Profile

Moving Companies

Got Your Back Moving Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job #********** I hired them to help move furniture from a third floor apartment to a house on 7/2/22. I paid them $245.95. They committed to loading my furniture from my apartment onto my truck and then from my truck into the new house. During the move, the 2 movers dropped my dresser and 4 drawers were damaged. They immediately apologized and said that they would buy me a new dresser. They took pictures of the damage and let me know that I would be hearing from the company. When I hadn’t heard back, I texted the owner on 7/11/22 that it was damaged. He texted back on the same day asking if I wanted the drawers replaced. I texted him on 7/12/22 that it’s a 20 year old sentimental piece of furniture and that I’d like to be compensated. The first correspondence was immediate and I thought it would be resolved quickly. I never heard back so I texted him again on 8/5/22. He didn’t remember who I was and never responded when I reminded him. I asked him for an update on 8/9/22 and never heard back that time either. I decided to email his company on 8/10/22. The same day, I heard back that they would refund the broken dresser, and that they again wanted the information so they could research the cost of the damage. Again, I sent the sticker on the back of the matching nightstand and told them where it was purchased. This time, I found a similar dresser made by the same company and sent the link. When I didn’t hear back this time, I emailed again on 8/18/22 and again never heard back. My dad who was there when the dresser was dropped called around 8/26/22. He was told that I would hear from them. When I didn’t, I emailed on 9/13/22 telling them that I had sent them enough information to reimburse me but that it had been almost a month since I had last heard from them. I tried texting him on 9/16/22 that nothing had happened to resolve the issue yet and that I hoped we could work together to finally fix it. I have had no further correspondence with Donovan or his company.

    Customer Answer

    Date: 11/01/2022

    I have received my refund from Got Your Back Moving and no further action is necessary. Thank you.

Got Your Back Moving Services, LLC is NOT a BBB Accredited Business.

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