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Business Profile

Modular Buildings

Advantage Homes, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lead to believe I was purchasing a high quality ******** Home, the 32x48 home was $135,000. When the home was first delivered, I was met by one individual who clearly came unprepared to have the home properly delivered to my lot. The two sections were parked near dumpsters at an intersection that has lots of traffic. I slept in my vehicle near the two section to prevent any vandalism. The crew that was sent to setup the house did not properly install the shingles which has been reported to company. The shingles still have not been corrected and we have had heavy rain the past few days. All the exterior doors and windows are not insulated and not caulked. I have already received water damaged at the sliding door. There are several items (back exterior door, bathroom tile, cabinets, trim, upgraded insulation, to list a few) that were ordered and were not delivered correctly. I have contacted the dealership numerous times, sent list of issues and pictures. I have already incurred cost to repair some of the issues. I feel my issues are falling on deaf ears. I have an elderly parent that lives with me and this is causing undo stress. I need resolution to all my issues.

    Business Response

    Date: 08/17/2023

    responding to customers statement when her home was first delivered to her a day early, and the factory drivers are not allowed to put it on her lot. So we sent our set up guy *** ******* ,he dropped what he was doing and went to her place and set the house on her lot the best he could and the day he went back to finish putting on the lot and set it up. The next the house was blocked and leveled and put on the roof cap shingles which are a different color than the rest of the roof so we put them on there to prevent it from leaking. we told the customer that when the factory send the correct color of shingles we would go back and put them on. All the exterior and windows were installed properly by the factory. We tun over all the customer complaints regarding her cabinets trim ect. to the factory. it is only been 3 weeks that we delivered this house and were waiting for the factory to respond as to when they can send their guys out there and we have relayed this information to the customer Mrs. ******  We will keep her posted when the factory responds to her issues. 

     

    Thank you 

    ******* * *****

Advantage Homes, Inc. is NOT a BBB Accredited Business.

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