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Business Profile

Cabin rentals

Elkhorn Lodge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabin rentals.

Complaints

This profile includes complaints for Elkhorn Lodge's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elkhorn Lodge has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did stay the the ******* ***** in Chama, NM on June 12, 2024. The reservation was made via **** *******. The Itinerary number was *************** I checked in after 3pm on the 12th and checked out at 7:00 AM on the 13th, handing the key to a young gal at the office/front desk. My credit card was charged on the 12th and again on the 13th. In ortherwards, I was double billed for one night. **** ******* agent tried to help, but so far, no response. The special request number is *******. I have tried to call the Elkhorn Lodge office, only to get a message to text or email, which was done. The sent sn automated message back that they would get back to me. This hasn’t happened.

      Business Response

      Date: 08/05/2024

      Your refund was issued on the 07/18/2024. We are so sorry for the inconvenience this may have caused.

      ****** ******

      Customer Answer

      Date: 08/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau®:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Regards,



      **** ******

    Elkhorn Lodge is NOT a BBB Accredited Business.

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