Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ER on May 8, 2019 due to medical issues. I had full coverage insurance at the time that paid all my bills in full. I recently checked my credit and saw that Curry Emergency Group LLC was placed on my credit on March 28, 2024. I went to the hospital and spoke with them regarding this. I was told by the hospital that my bill was paid in full and that I had a zero balance. This is causing me serious mental and emotional stress. This $2028 should be immediately removed off my credit. Please assist me in resolving this issue as soon as possible.

  Business Response

  Date: 10/23/2024

  Good Afternoon, I have reviewed the account. We filed claim to patient's ins and according to account, payment was made to the patient. Statements went out to patient with no response, therefore patient went to collections. if payment was not made to the patient, she will need to contact her insurance to let them know she didn't receive a payment. Please let me know if I can further assist,

  Customer Answer

  Date: 10/23/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: I contacted my insurance and they stated I should not have this bill with this company. I paid all these bills last year as I'm going through everything. How do I know you didn't apply what I sent to a wrong account. This is ridiculous already. What other outstanding bills are you going to hit me with. Why have you waited 4 years? All my addresses have had forwarding addresses when I moved and I've had the same number all these years. I barely changed my number. I have not received any letters or phone calls. 
  
  
  
  
  
  
  
  Regards,
  
  
  
  ***** ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 11/09/2024

  Good Morning, as stated before. According to the account, payment was made to patient. If this is not the case. Patient will need to call her insurance to let them know payment was never received.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No service

  Business Response

  Date: 09/17/2024

  Good Day, I have reviewed the account. The patient's DOS was 4/17/23. We had the patient as self pay. Statements went out on 6/28/23, 7/26/23, 8/23/23, and final notice on 9/20/23 with no response from the patient therefore, patient went to collections on 11/15/23. Patient will need to follow up with the collection agency to discuss payment options. Please let me know if there are any further questions.  

  Business Response

  Date: 09/23/2024

  Good afternoon.  Thank you for passing along the customer's response.  The customer, in his response, asserts two things: 1) that the bill is out of proportion to the service and 2) that he was told by an unknown person at the hospital that he should only have received one bill from the hospital and no other bill.   Regarding assertion no. 1, the patient/customer account was coded and billed correctly according to the service rendered.  While the patient/customer asserts that he went to the emergency department only to "get a prescription," the providers in the emergency department cannot write prescriptions without evaluation and medical screening.  As stated previously, the patient bill was based on the coding, which in turn was based on the medical record.   Bills were issued to the patient without response, and ultimately turned over to collections.   Regarding assertion no. 2, it is uncertain with whom the patient/customer spoke with at the hospital, but either there was a misunderstanding or the person with whom the patient spoke was mistaken.   The hospital bill and that of Curry Emergency Group are separate and apart.  The hospital bills for facility charges, and Curry Emergency Group bills for the services of its physicians, physician assistants and nurse practitioners.  Paperwork signed by the patient should disclose this upon presentation to the emergency department.   

  Customer Answer

  Date: 09/27/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I am well aware of the use of coding in order to bill your customers and I will tell you once again your coding is way off base because I was given a prescription which consisted of two tablets ,the medication was given as an emergency supply due to me being in between providers and running out of my medication before my new providers appointment. There was no screening or any other procedures done that would constitute a bill of that amount . The Dr that was on staff that afternoon spent a total of 5 minutes with the rest of time there spent in waiting room. The person that told me there was only one bill was the lady I spoke with in the billing office because explained to her the same thing I'm explaining here because that bill was a large amount of money for the  services rendered and was offered financial assistance. The two bills combined totaled over 3500 dollars .
  
  
  
  Regards,
  
  
  
  **** *******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ER on 08/18/2022 with prior approval of the VA to ensure that my visit would be covered. Fast forward to 08/22/2024, low and behold there is a collection account added to all three of my credit reports stating that I owed over $1400. After contacting the collection agency, I received an email invoice showing the original creditor as Curry Emergency Group LLC. To ensure accuracy I visited the billing department at the ER in which the visit took place and they verified that they indeed had the correct information and that the visit was approved and paid out per the itemized insurance and payment adjustment sheet showing that Curry Emergency Group LLC either received the payout and did not apply it to the account correctly or did not properly bill the insurance if they needed the payment. I would like to have the collections removed from my credit reports just as swiftly as they came, but it seems like an uphill battle.

  Business Response

  Date: 09/10/2024

  Thank you for bringing this matter to our attention.  We have reviewed the account at issue.   Following the service provided, we did not have insurance information for the patient-customer.   Because of this, statements were sent out to the patient on 9/7/22, 10/5/22, 4/19/23, 5/17/23, 6/14/23 and 7/12/23.  No response was received regarding the statements, and it was referred to collections.

  We regret any inconvenience caused.  As a courtesy, we have adjusted the patient-customer account to a zero balance and recalled the account from collections.   We hope that this is a satisfactory resolution.

  Sincerely,

  ******* ** ******
  
  

  Internal Counsel

  Customer Answer

  Date: 09/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a doctor at my local emergency room in 2020. This provider was contacted with the ************ hospital through ***** ********* ***** ***. I received a bill months later for several thousand dollars that had never been submitted correctly to my insurance. When I contacted ***** ***** about this they had already sent the bill to collections without submitting it properly to the insurance for payment. They had all of my current and proper information needed to file the claim, and every other claim from this ER visit was paid without issue. I asked them to send in the claim, I also had my insurance contact them directly about the claim (which they confirmed they never received, before or after the call). The insurance also let them know it was a covered benefit and the claim could be paid after it was received. ***** ***** refused to submit it properly, said it was not their problem and demanded payment in full by me for a fully covered benefit. Cut to May 2024, I started receiving calls everyday from a collection agency about this bill. I submitted information about the situation, and have yet to get any reprieve from collection efforts on a debt that would have been paid in full by my insurance 4 years ago had they done what they were supposed to initially and file a claim. I find it crazy that a group that contracts with ************ health at a ************ facility acts like they have no idea how to file a claim to ************ insurance. I have spoken to others in the area who say they have also experienced predatory billing and collection practices by this company. What is the point of signing all of the agreements and waivers for your insurance to be billed if the company refuses to bill insurance in the first place and then sends the full amount to collections? Absolutely Ridiculous.

  Business Response

  Date: 08/07/2024

  Thank you for bringing this to our attention and allowing this opportunity to respond.  In reviewing this account, it appears that at the onset we did have patient insurance information on file, and we filed with the carrier but with no response.   Accordingly, the account was changed to patient responsibility.   We did verify that the patient and insurance carrier did call to try to rectify the situation.   In the interest of bringing this matter to resolution, we have ensured that this account is adjusted to a zero balance.  The account has been recalled from collections and any negative credit impact will be removed.   

  Customer Answer

  Date: 08/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If possible, I would like to request a letter or some other official verification from ***** ********* ***** *** that the action detailed from them earlier today has occurred. I appreciate your assistance in bringing this issue to resolution. You have my sincerest thanks. 
  
  
  
  Regards,
  
  
  
  ***** ***** *********

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/3/2018 I was seen by the emergency department for a fever. I was instructed to go there by the nurse advice line because I am active duty Air Force and have to inform them before taking action. March 2022 rolls around and I get notified of a collections on my credit report for $690 with an Original Creditor of Curry Emergency Group LLC. I get in contact with the collection company and find out its from my 2018 emergency room visit. After a year of disputing with the collection company, the account finally gets removed but then added right back in less than a month by a different collection company. This account should have never went to collections as the 7/3/2018 visit was covered by *******. I even verified my information and had them type my information using my military I.D, that contains the benefits number for my ******* coverage, at the hospital. A debt from almost 5 years ago that should have been settled is financially harming me and is in violation of 15 U.S.C 1681c. (a)(8).

  Business Response

  Date: 05/22/2023

  The customer account was located, and it was confirmed that a claim was not submitted to the customer's insurance carrier.  This was an error.   No call notes were identified wherein the customer complained about not owing the bill, but that may be because those calls were between the customer and the collection agency or the debt buyer, rather than the original creditor.   The customer account has been zero balanced.  We have recalled the account from debt collection and have instructed for a credit deletion letter to be issued to correct the credit report.   The customer will receive a copy of the letter as well.  

  Customer Answer

  Date: 05/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to thank the business for its quick response on the matter. 
  
  Best Regards,
  
  ******** *********

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daughter was seen in ER on 5/9/18. Curry Emergency Group billed primary insurance, not secondary insurance. On 10/11/22 I recieved a letter from a debt collector stating I owe $386.20. I contacted them and they stated that Curry Emergency Group never provided me a bill and they're not required to, that's its my responsibility to find the EOB from 4 years ago.

  Business Response

  Date: 03/09/2023

  Upon review of this account, the claim was not submitted to the customer's secondary insurance, which was an oversight on the company's part.   We are having the account recalled from the debt buyer and zero balanced.  Thank you for bringing this to our attention.