We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

Lone Pine Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Electric company was hired by previous owners of property for inspection purposes. electric Company checked out property and falsely claimed there were no issues with home. Wrote letter to new owners, indicating there were no issues wrong with the home at the time of inspection. Buyers were advised by realtor that inspections would be valid for a period of time after moving into the new home. electric company is now refusing to recheck work They previously completed on the home. Realtor advised buyers that we would be given a grace period for any electrical issues to be rechecked. Would like for electric company to reassess and cover all costs if possible.

    Business Response

    Date: 08/13/2024

    I did a favor for a friend. There was no warranty. I would like him to retract complaint. I do not owe him.  

    Customer Answer

    Date: 08/13/2024

    Complaint: ********



    I am rejecting this response because:



    Business owner was very unprofessional and responded in a very rude manner, which was not necessary. He did not give an explanation as to why we were unable to contact him , and instead told us “not to contact him anymore”. His response to the situation could have been more professional, being that he is a business owner. These inspections in our home were to be done properly.  Business owner signed off on inspections, claiming there were no issues,  but also stated to us that he does not work on residential homes. Business owner could have let us know he did work for a “friend” and did not have to respond in such a hateful manner. This complaint will not be retracted, for the reasons of 1). Owners behavior and unprofessional/rude response and 2). Owner being untruthful-signing off on a residential home inspection , when he stated he does not work on residential properties. Instead of repairing anything, we would like a formal, written, and public apology for his behavior. 



    Regards,



    ****** *******

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Lone Pine Electric is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.