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Business Profile

Cleaning Services

Performance Maintenance Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

This profile includes complaints for Performance Maintenance Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Performance Maintenance Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 14, 2023 my wool rug was picked up for cleaning by this company. We had recently purchased the rug and was delivered in February. In May we came home to Taos with a tiny chihuahua puppy who had peed on the rug. They told me that they would do their best to get it out. The rug had been spot cleaned by me but I wanted to get it professionally cleaned and they agreed to take on the task. On July 27th the rug was returned after paying $315.00. Upon unrolling this rug we realized it had been severely damaged. The color has bled, the rug now had a fowl smell, the rug had lost its shape, the rug no longer lay flat, the rug had bucket indentations on it, the rug had a hole in the back, the rug had rust stains or something like that on the back. When I reaches out to the company “Mark” the service manager said he would reimburse me for the cleaning and look into a replacement after I submitted pictures. He apologized and said he would talk to management about how to move forward. I was never reimbursed not was the rug replaced or was I given any money. I was given the run around for a week until the owner finally got back to me and accused me of being a filthy person. And said I sent him a disgusting rug. He also said he had no plans of giving me anything. I then hired ***** ***** ******* ******* to represent me. They sent him a letter with my demands. The cost of the rug and reimbursement for cleaning only to have him write me back accusing me of destroying my own rug, again calling me a dirty person, and not agreeing to pay as well as threatening to sue me if I reached out to the BBB or Attorney General for slander. I have since filed a claim with Amex regarding the $315.55 and the investigation is pending. They have a copy of Marks email to me saying he would reimburse me.

    Performance Maintenance Incorporated is NOT a BBB Accredited Business.

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