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Business Profile

Retail Florist

Bella-Flora & Cafe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 12, 2024 at about 1:20 pm, my wife and I entered the Bella-Flora Cafe for lunch. We ordered and paid for lunch. I tasted the salad and it did not taste right. When i told the restaurant they said the salad had been made that morning and asked me what i wanted to have done with it. She stated that I was not used to her salads,, walked away and threw the remainder of it in the trash.

    Business Response

    Date: 09/09/2024

    This gentleman and his wife did come in July 12,2024. His wife ordered that day. I was made aware the gentleman was complaining about his salad and went over to check. I ask him about his salad, and he said it tasted funny. I asked him what he meant, and he said it just tastes bad. I informed him we make our salads fresh every day and assured him nothing was wrong with his salad. Out of the 500 salad we have made in the last eight month this is the 3rd complaint (all taste related) We do use Spring and Herb Mix to create our salads not iceberg lettuce most restaurants are accustomed to using. I was trying to ask him what he would like to do (refund, maybe something else) but he was on the phone since he walked into the building there was no communication other than it tasted funny. Then I proceeded to take his salad and dispose of it. A refund will be issued through BBB. Thank you.

     

    Customer Answer

    Date: 03/07/2025

    Verbal Update- Everything has been resolved with the business.

Bella-Flora & Cafe is NOT a BBB Accredited Business.

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