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Business Profile

Fence Contractors

Gallup Fence & Construction Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gallup Fence (GF) installed a cedar fence on my property in 8/2022. I paid in full: $11,415.50. I was promised a quality fence with sealed wood that would last for years and have strong steel supports. What I received was a fence that quickly began to splinter, buckle, rot, pull away from the posts, and eventually fall down. Within a week of installation, the fence became stained from the nails used. In October, GF came out and agreed that the stains were a problem but could not remove them. In addition, the cedar planks used had open knot holes all along the entire length of the fence. After many complaints, the company finally returned to the property in Dec. 2022 to inspect and agreed to replace the planks that were splintering, buckling and had knot holes. GF also agreed to secure the planks that had pulled away from the support posts. At the time of this repair, the workers clearly told me that the wood used was not treated in any way. When I asked the owner (Mr. C*****) about this, he said that “if you want that, you should go buy a sealant yourself.” From Feb. through Apr. of 2023, multiple portions of the fence fell to the ground, in addition, splintering, buckling and loose planks continue to be an issue. I texted multiple photos to the owner of the various problems with the fence and have sent multiple texts (as the owner's voicemail box does not accept messages). The owner's grandson, Charles, most recently inspected the fence on 6/8/23 and stated that “the fence needs to be replaced.” Charles also promised to complete a scope of work, which he still has not provided. I request a properly installed, stable, weather-treated cedar fence. As the planks have already started to rot, this would mean a complete replacement of the fence. I require a warranty against similar defects for one year after installation. If this is not possible, I request a reimbursement of all funds paid. No-one has returned my calls or made an attempt to rectify the situation.

Gallup Fence & Construction Company is NOT a BBB Accredited Business.

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