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Business Profile

Utility Billing

Gallup Utilities Division

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Billing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was billing excessive amount utlitiys 4441.00 then paid them 4501.00 automated system. Called them was told utility's would have them turn them on. Was allowed live in home house until paid. After paying them was told owed different amounts. Was told to talk with different individuals. Told different amounts. Asked for copy of billing stating reason owed different amounts wouldn't give a copie. Had to live vehicle was allowed to live here. Told owed additional amount of 16003.92. Had to get loan to pay them. Then had to get plumber before utility's could be turned on. Never during this, was given copy of billing. Billing amounts saying different amounts.

    Business Response

    Date: 07/03/2023

    He can come into the office and request a billing statement. He will need to bring his ID. 

    Customer Answer

    Date: 07/03/2023

    Complaint: ********

    I am rejecting this response because:
    ***** should of been given billing.


    Regards,

    ***** **** 
      
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Gallup Utilities Division is NOT a BBB Accredited Business.

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