We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

Mr. Keys Locksmith, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sometime in late May or early June of 2022, we contacted Mr. Keys about additional security on our right front door. We wanted to be able to have the door locked, but a pushbar installed that would allow people to exit easily from the inside. He couldn't find something that would match the installation on the left front door, so we met again about June 20, and asked for a solution similar to that on our back door. That was provided and installed and we received a bill for $1000, which we paid at the end of July. In the meantime, the pushbar kept breaking -- it would pull out of the door. This happened two or three times. The last time, the repair people had just left when it broke again. We also began looking at alternatives and saw that pushbars similar to the one installed by Mr. Keys cost only at most about $200. Currently the pushbar is still broken. The last two times I called Mr. Keys, I was hung up on.

    Business Response

    Date: 03/07/2023

    MR. Key's Locksmith 
    *** ** ****** ****** ** ***** 
    In June I was contacted by ****** about modifing their front door with a pushbar. Job was done and we received payment. We did notice that the building allows any and all homeless individuals to come and rest inside the building, great for them and I admire that they do that, Unfortunatly something keeps happening to the push bar. In my 20 years of experince I have never seen a push bar fall of by itself, but yet we have been called out 3 times to reattacted the bar to the door at no additional cost. Then I recievd a call for the 4th time and this time we insults was told that they could have bought a similar push bar for $200.00 and they felt I ripped them off. I understand with the internet these day's you can probably find items at a great discount. We don't use **** to purchase our products all is bought through ****** ********* a reputable Company. I can't nor want to tell anybody what to do with there business but it is obously someone is distroying this pushbar. I wish them well but have no interest in doing any further bussiness with them. 
    Thank You 
    Mr. Key's 

Mr. Keys Locksmith, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.