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Business Profile

Car Dealers

Aces Auto and Trailers, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my ******* tractor to this dealership for a warranty repair on 01/13/2024. I picked up the tractor on 02/03/2024. Upon inspection, I noticed a bolt cover on the interior of the tractor was missing. I also noticed a gap between the cab and the outer cover plate. I informed ***** ******* of the issues. I also asked if they could fix them immediately since I am 4 hours away. His response was, I am busy with other tasks and I will talk to the technician on Monday. Not wanting to leave my tractor, since it is basically a full days driving round trip, ***** said he would mail me the cover. Upon getting home and inspecting the gap between the cab and the cover plate, I realized they didn't install all the bolts. I immediately notified ***** and was told they would include the bolt in the shipment.

    I contacted ***** on 02/28/2024 and was told he would check with *** for the parts. I have also attempted to contact him on 3/30/2024, 04/06/2024, and 04/11/2024. I received no response on any of these attempts.

    I would like my bolt and my cover plate.

    Business Response

    Date: 05/06/2024

    Hello ******, thank you for taking the time to review Aces Auto and Trailers LLC. We are sorry that your experience with us was less than satisfactory. We pride ourselves on striving to provide positive experiences for our customers, so we will do what we can to make this right. The parts that you require have been ordered and will be shipped directly to your address. You can contact us anytime for updates on their arrival, and we will be happy to help where we can. My name is ****, and I am the store manager here. You can call me anytime at ***** ******** with questions or concerns. Again, thank you for your feedback and I apologize for the delayed arrival of your tractor parts. We value and appreciate your business, and are doing all we can to make this right for you. Thank you. 

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