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Business Profile

Appliance Rental

Casa Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Rental.

Complaints

This profile includes complaints for Casa Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Casa Rental has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Tranaction 5/15/2023
      Payment on account due on 5/15/2023
      made Payment by phone late afternoon 5/15 - $76.50 total with card fee - when payment came through my account it was $80.99.
      contacted business and all store manager Chuy would do is argue - stated late fee but paid on time and is in system as paid on 5/15.
      He stated March was paid late 3/18 - but when I went to pay on 3/15 the business credit card system was down. no late fee per store manager that day.
      I have been doing business with this store since 2019. No charge issues until this payment. But the last few months (from my understanding new general manager and store manager) not a customer centric feel.

      The difference of $4.50 may not seem like a lot of money....however 1) if this management does this to 200 customers each month that is $900 a month and $10,800 in overcharges per year for the store. 2) not ethical business practice and illegal according to contract.

      Business Response

      Date: 06/01/2023

      This is a response to complaint ID ********. We sincerely apologize for the error committed on 5/15/2023 of an overcharge $4.50. The same amount has been credited to the complainant account. This was a mistake on our part for mistakenly thinking the account had a late fee when it didn't. This was simply a mistake and not a normal practice. We have been in business for over 40 years and pride ourselves in running an honest and ethical business. Again, our sincere apologies for the inconvenience to the complainant. We look forward to continue to service our customers with the upmost respect and sincerity. 

       

       

       

      Best Regards, 

      **** ****** 

      ******* ******* 

      **** ****** 

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