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Business Profile

Audiologist

Advanced Hearing Care, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audiologist.

Complaints

This profile includes complaints for Advanced Hearing Care, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Hearing Care, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/12/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was referred to this provider. The referring physician faxed a referral. This provider never scheduled an appointment. The ********** ** ******* ******* authorized this provider under the referring physician referral/authorization number. Since August 21, 2023, I have been contacted and never scheduled leaving me with no services. It is a hearing test/exam I stated I do not use phones no calls made or received - no message phone and no message number.

      this is why we were emailing. This company also cares more about who is paying for the services than providing services. As a disabled Veteran it is getting tiresome running into these type of barriers to services.

      Business Response

      Date: 09/21/2023

      Hello and thank you for the opportunity to respond.  I am very sorry for the handling of Ms. ********* appointment.  Our team had not seen the VA authorization number on the *** referral.  The *** referral is not the typical way VA authorization numbers are conveyed to us.  Thus, it was missed.  Our deepest apologies for not recognizing it and not scheduling the hearing test in a more timely manner.  Ms. ******* brought the VA authorization number to our attention on September 13th, and we immediately responded on the 13th with an offer to be seen for her hearing test on the following day, September 14th.  Ms. ******* replied to that email with “NO”.  My staff member emailed her again on September 14th offering 3 additional appointment times.  Her email response was received later that day and stated, “I will not be utilizing this office or any of its providers.”  We acknowledge our mistake and are sorry for the inconvenience and delay of several weeks.  We stand by our offer of seeing the patient.  Please do not hesitate to contact me for any additional questions in the resolution of this issue.  We value every patient and the experience we provide to them. 

       

      Dr. ***** *********

      Owner

      Customer Answer

      Date: 09/21/2023

      Complaint: ********



      I am rejecting this response:: Because of the correspondence sent to and from this provider I do not believe it was a simple 'we missed it'.    
      ; for example: ***** ********* sent me a message Mon, Aug 28 at 10:25 AM that is in part:  Hello, I am the owner of Expert Hearing Care.   We have worked with ******* for decades and I want to clarify the rules for your insurance, *******.  We do have a referral from the ENT at *** (which is not an authorization).  We have NOT received the authorization from ******* which is required by *******, for us to see you and bill them for our services. 

      We are not allowed by law to solicit referrals or authorizations for you.  You must contact *** ENT and follow up with them as you are their patient.  Unfortunately, there is no further action we can take until we receive your ******* authorization.   I know this is frustrating, but our hands are tied by the rules of *******.  I am sorry we cannot be of any additional assistance.
      Regards,
      Dr. ***** *********

      That alone does not sound like we missed anything.   AND the persistence to ignore requests and f/u questions led to the distrust of this company and services.  

      Regards,



      ******* ***** ******* 
       

      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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