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Business Profile

Heating Contractors

A&J Mechanical, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company did some plumbing work at my home a couple of months ago charging us over $1600 and when their fix failed today they did everything they could to avoid honoring their warranty. Immediately when we called them we were told it was impossible that their work was faulty and that it would take several days to get anyone out here. Eventually we got them to send a tech and after messing around for a few minutes they accused us of trying to scam them. He refused to listen to anything that we said just repeating the accusation that we somehow damaged a water pipe that is located under our slab. When I asked the tech for his supervisor's information so I could try to speak with someone more reasonable, he said he doesn't have one. When I asked who owns the company he refused to tell me stating "it's none of my business". He became so insulting and aggressive that I finally asked him to leave my home which he did only after my 6'4" son came out of his room.

    Business Response

    Date: 02/02/2024

    Upon arriving on 1-31-24 after being called on emergency and being rushed we arrived at 530 6 pm. To find that the concrete broken with 2 different hammers on a spot were the water lines were real close to. Made the warranty void, the customer was rude and started saying racial comments after asked why the concrete was broken when it shouldn’t have been touch to avoid the warranty to void. This is something we never experienced with a customer and it’s unfortunate we couldn’t communicate as normal adults because we are a small starting family business who is about God and would never do anything unprofessional or shady to people. 

A&J Mechanical, LLC is NOT a BBB Accredited Business.

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