Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ccontacted BOGAR July 29th to see if they could fix my rockwall from ground up. They quoted me 4K and will be done in 2 weeks, rockwall and redo my turf. They started August 7th 2024, and only have half done as of August 30th. I contacted them and asked if they plan on finishing the job or shall I get another company to come out. Instead of replying, they came and took sledgehammers to the wall and broke it down, until I came outside and ran after them, they jumped in their truck (white F250) and drove off. Did not answer my calls or txt messages. I contacted sheriff department and Police. I had wrote them 3 checks $1,000 a piece, and they broke the wall down.

  Business Response

  Date: 09/17/2024

  business response to complaint:

  
  

  1. Business is requesting for consumer to provide proof that 3 checks of $1000 have been cashed by business. Business only received 2 checks of $1000 each.

  2. The total project cost was $4000, and the business verbally stated that the work would be completed in around 2 weeks. There is no contract that states that the work would be done in exactly 2 weeks. 

  3.The project took longer than expected, leading the consumer to only want to pay $3200 (business did not agree to this) 

  4.Currently, the work is more than half way finished, but the consumer still owes $1000, having paid $2000 so far. 

  
  

  The business can be contacted at [email protected].

  Customer Answer

  Date: 09/17/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:  not once did I change the job scope, I asked them what they wanted to do since they stopped showing up.  There last day working in on my wall was August 21, I wrote them August 29th to see what the deal was.  And instead of responding, they came and tried to demolish my wall.  They made 2,000, I canceled the last check, after they demolished my wall.  Why would they demolish the 2,000 worth of work I paid for. 
  
  
  
  
  
  Regards,
  
  
  
  ******* ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 10/09/2024

  Verbal Response: 

  From the beginning, the consumer wanted to cut down the price. Business is looking to get the last $1000, he advised more than half of the work was done and they are owed $1000. 

  
  

  Business is also wanting to know what the consumer is wanting to resolve this issue?