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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I received a prepaid return shipping label from Travis Matthews, a clothing company, and attempted to return the product with the label and the UPS store. I was told “we cannot use that label” and my only option was to pay for a new label to ship the product. I called Travis Mathew and they said the label was fine and the UPS store made a mistake.

    Business Response

    Date: 01/15/2025

    To whom it may concern,

     

    The customer did not bring us the proper paperwork for a pre-paid label.

    He only had a paper with an address that had postage required. 

    I have been in this business for 10 years, I am a store manager. This was not a pre-paid label like he was told. We would not have charged a customer for a label if they provided the correct pre-paid label. I did reach out to the customer myself to explain but he did  not want to hear what I had to say to him. 

    Customer Answer

    Date: 01/15/2025

    Complaint: ********

    I am rejecting this response because:
    They have not reached out and I have not heard from them. Travis Matthew, the company who issued the return label, even acknowledged that the store made mistake. I would suggest we reach out to Travis Matthew and have them explain their conversation with the UPS store. See attached email from the company who issued the prepaid label  



    Regards,

    ****** *********

     
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

The UPS Store is NOT a BBB Accredited Business.

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